To order repeat prescription at my GP surgery you are required to call between the hours of 2-4pm... 
Unfortunately I work during those hours and (normally in meetings) & can only call during my lunch break... always between (12-1.30).
Practice is open until 5.30pm, however I finish work at 5.150m and need to get Ds2 at 5.45pm.
I joined the surgery end of 2017, and completed an online booking application, however at the time they hadn't received our notes from previous surgery and therefore couldn’t add me to the system.... when they eventually received our files it was 5 months down the line, in which they THEY lost the application forms.
Second set was sent out and completed in July 2018 however apparently I’m still not on the system... after I contacted them 2 weeks ago to advise I couldn’t get access to the booking system.
Ds2 requires less medicine in the winter than he does the summer.
Ds seen his consultant Jan 2019... who reviewed his medicine and some were then issued on a as and when required Basis.
consultant was very happy with his current treatment plan, (Allergy anaphylaxis/asthmatic) as I am obsessively strict in maintaining in ds treatment plan.
On receiving the letter, I called ds surgery to confirm they had received acknowledgement of the letter, receptionist confirmed they had and assured us that they would change his script to the consultant recommendation.
So today I called for his scrip (after failing unsuccessfully 4x to get any further information regarding the online booking system) on my lunch break (12.30) to be absolutely berated by the receptionist as didn’t I know how busy they were during this time
I explained all of the above, however was then endured a phone call last 28mins and 34 second berating of the following...
1, I needed to do an online application 
2, in-depth explanation as to what a repeat prescription is to that of prescription given on a as when required
3, the difference between his inhalers and why they are important
4, I needed to manage my time better
5, one of ds medication was not on his as and when required prescription and how was she to know without looking at the notes... I asked her to get the GP to have a read of his consultant letter in Jan, and if there was any issue I’d call his consultant completely ignored me saying this and further berated me
6, On asking her to confirm his medication order... I was then subjected to another 5 min of tyrants of wasting her time... eventually after getting her confirm his medication she missed 3 items off his order... 
I’d had enough at this point... told her very abruptly and firmly she needs to stop interrupting me, listen to what I was saying and to stop being argumentative at every point of what I was saying, when I was explaining the above.
Apparently she was only doing her job and I just didn’t understand 
All I wanted to do was bloody get a prescription which has taken me over 2 weeks to bloody do!!!