Was this person rude or am I being a princess?

[Idontlikecheesecake]

I work in a job where you can do overtime shifts, and you need to register to be able to do them. They pay weekly, so as long as the payment has been authorised by midnight on the sunday of that week, you get paid on the following Friday. I did a shift Wednesday last week, and it was authorised on the Friday (3rd May) so i was expecting payment today but haven’t recieved it.

So i rang the office and the conversation went like this

Me: hi, i did a shift on 1st May and I haven’t recieved payment yet
Office: well i kind of need more information, like your name and where you worked, you know what i mean?
I then gave her my name and where i worked
Office: ok, i have to find out for you, and I’ll give you a call back to let you know

She calls me back 10 minutes later
Office: I’ve just realised what it was. The cut off date for payment has changed because of the bank holiday
Me: oh i realeased it on friday - (i was going to say when was the cut off, but she cut me off)
Office: this is what im trying to explain to you. Theres a bank holiday at the end of may and you need to have it in by 23rd to have payment for the friday
Me: but when was the cut off date?
Office: this is what im trying to tell you, the cut off date changed because of the bank holiday
Me: but when was it?
Office: Thursday. Id forgotten the cut offs had changed but I remember now
Me: ok, all i wanted to know was when it had to be in by, thats all. Its fine, i wont get paid until next friday. Thank you, bye

Just the way she kept cutting me off, and i had to start the conversation somewhere. If I’d given my name without any context she’d say i need to know why you’re calling! Really got my back up. I thought she was rude and patronising when I registered with her

Yeah, so am i being over sensitive or does it seem like she was actually rude?

She was rude. And your work should have reminded you about bank holidays and cut off dates

She doesn't sound like she has a great phone manner, but I don't think it's worth dwelling on.

She did tell you the cut off date... the 23rd.
Doesn’t sound bad to me but I suppose the tone can make something sound rude or not which we didn’t hear.
No excuses for her but probably had to repeat that call many times if other people doing overtime were also expecting to get paid.
I’d just leave it and move on.

She was very rude, you knew you had to give that information but you can't just dump that much info on someone straight off so you told her what the problem was with your opening statement so she knew what she was dealing with and then stopped so she could talk, exactly what you are supposed to do!

Yes she was rude but just roll your eyes and move on. Not worth thinking about, you didn't do anything wrong. She was probably having a shit day or is always rude and grumpy. Nothing you can do about it. Forget her and have a great evening.

She was rude but the sort of mildly irritating, the lights too too long to change, my parcel didn’t arrive on the day it was meant to, my husband ate the last of the bread type irritation

Ie don’t lose sleep over it and, kindly, not enough to need a thread on it :)

She was rude. I don't know why but some administrative people/receptionists are like that on the phone. It might be because they are used to people being upset with them.

I find with those people it’s best to say “excuse me I haven’t finished what I was saying yet” always takes the wind out of their sails

Glad it’s not just me being a princess about it! I don’t normally have to talk to them as i book the shifts online

It probably isn't worth dwelling on but she was really rude.

I'd be irked & if I was her manager I'd like to know. I'm not saying make an official complaint but suggest if the attitude is normal then she could do with further training.

It sounds a bit prickly but I would try not to dwell on it, and some people are more abrupt on the phone than they mean to be

Sounds rude.

I hate people being rude on the phone for no reason!!!

She was rude. She was rude when she told you 'well i kind of need more information, like your name and where you worked, you know what i mean?'. She should have said 'I'll look into that for you, what's your name and workplace.'

Be icy cold but polite with her next time.

She was RUDE and being a DICK

first comment sounds sarcastic, yes she was rude, sounds like she should have given people more notice about the early cut off but forgot and is now having lots of complaints so is on the defensive.

No need for her to be like this. What a dick.

Sometimes I don't understand how some people are employed. How does someone with this manner and self awareness do at interviews?

My work just employed a new receptionist. I work in healthcare and the job ad was for someone compassionate and friendly. She's rude and short and unfriendly.

She was very rude, you knew you had to give that information but you can't just dump that much info on someone straight off so you told her what the problem was with your opening statement so she knew what she was dealing with and then stopped so she could talk, exactly what you are supposed to do!

What Charmingly said. It’s normal to start off with the reason you’re calling, and then they ask for the details they need. Every time I’ve given my name in my opening statement they’ve asked for it again anyway, so there’s no point bothering. I’ve worked on reception in the past and it’s really easy to forget someone’s name when they’re giving you a lot of information in one go, so it’s easier for both sides if you just start off with your reason for calling.

She was also rude to interrupt you and not answer your question until you’d repeated it. ‘This is what I’m trying to tell you’ indeed. She was trying to make it sound like you were stupid and yet she was the one ignoring your question and not giving you the information you’d clearly asked for.