We set up our Talktalk account 5 years ago, and now want to close it. I couldn't get into my account to do that as I'd forgotten which email address I used, and the password.
No phone number.
When I found a number, I was kept waiting for 15 minutes, then cut off.
The only way I got to speak to a human was by saying that I wanted to upgrade my package.
We went for the company partly because, at the time, Orange had a really bad name.
Is there any broadband company that lets you talk to humans when you've got a problem and has good customer service?