to think a large organisation with 1 complaints number should at least try and answer the phone quickly?

[bibbitybobbityyhat]

I am looking at you, the AA!

It has taken me 30 minutes to find the right number online, go through all the numerous dialling options, listen to the announcements and marketing spiel, and sit on hold waiting for an answer that never came!

I would have been so wound up by the time my call was answered I would probably have snapped at the call handler and that's not fair on them. I'm usually very reasonable and polite.

But this is IT! When our membership is up for renewal this year (we are both so-called Gold members, Gold my arse) we will be going elsewhere!

Fuming, I am.

I've worked in a complaints team and companies are trying to make it harder to complain officially so they don't have to record their numbers accurately.

We had to respond within 24 hours to anything by email so i would recommend complaining via email and we were even hotter on social media especially twitter as its bad for the business.