Hi all,
I moved into my rented flat around a year ago and my flat mates and I have been having problems with our landlord (who I’ve posted about before on here) as the LL takes a long time to do basic repairs in the flat or refuses to do them.
Since I’ve moved in, the following has happened:
- Things have broken, which we’ve let the LL know about, and they still haven’t been fixed.
The LL promised verbally (and in the written and signed tenancy agreement) to fix things if they were damaged due to wear and tear, yet hasn’t stuck by this.
For example, a toilet won’t flush in one of the bathrooms; a toilet leaks in the other bathroom; there has been a persistent mouse problem in flat (now hopefully sorted, as no mice for a few months now); and, more seriously, a tube light fell down in the kitchen while my flatmate was cooking (LL came in some time after it happened and said ‘this wasn’t an urgent thing to be repaired(!)’
Either the LL ignores our messages asking about these repairs or she refuses to do the repairs.
When we emailed her to complain about these things, she phoned me at 9pm to say ‘we are not a hotel’ and that I could move out if I didn’t like the flat.
The most recent thing is that the main ceiling light in the kitchen has broken (see photo), It broke a week ago and the LL replied the next day, saying she would get someone to fix it and then said that nobody was available to fix it.
As we then heard nothing from her, I emailed the LL yesterday, asking for an update on this. She replied saying that she is arranging for someone to come next week as most workmen are away due to the holidays.
We emailed her back tonight with this:
‘As the kitchen light doesn’t work at all, we are cooking meals in the dark during the evening.
Our rent payments cover essentials, including adequate and safe lighting, which we have now gone without for over a week.
Due to this, we need somebody to come as urgently as possible. Please can you arrange for someone to come this week?’
Who is being U? Is my message fair?