WIBU at the self service checkout?

[Cooplady]

Usual name changed as I will rant about this in RL.

DD and I were in our newly refurbished local CO-OP today and they have just installed self service tills as well as the manned tills. There was only one shop assistant behind the counter and 3 empty self service tills so we opted for a self service one.
It didn't recognise our first item and was repeating "please wait for an assistant". The staff member who had been manning the counter till had by now come to help the gentleman next to us so we stood waiting as she showed him how to work it. She then went back behind the counter to serve without acknowledging us even though our till was flashing and 'speaking' and despite me saying "excuse me" as she turned to walk away.
I lifted our shopping to the next till and started again at which point the assistant called out loudly "You can't move tills once you've started" so I replied that we had been stood for a while, she hadn't helped me after helping another customer and I couldn't wait any longer (until she'd finished serving the queue that had suddenly appeared at the counter) and she replied that she was only showing him how it works? (I now think maybe she didn't have the authority to clear the problem with my till but she never said anything and she was the only staff member around the till area).

Then the same item of shopping wasn't recognised by the new till.
At this point, another member of staff appeared and she shouted to him that he'd have to clear the till we were originally on because "That woman moved till after she started!". Second member of staff came to sort our till (as it was flashing and shouting) and I did apologise that he now had to clear till one as well but he just smiled and walked off without even looking at it so I don't think he listened.
I am not happy at being told off in front of several shoppers when the first staff member could have helped me, or said she couldn't clear it but someone else would be along soon. DD is mortified and thinks I was embarrassing and that I should have just waited patiently even though we were completely ignored.

I have shopped here every week for the last year and this lady has nearly always served me and we've had a chat on a few occasions. I now don't want to go back and DD is completely refusing to go there ever again.
WIBU?

I have had trouble with coop tills.

Like you the light came on you need assistance. The girl nearby stacking a shelf ignored me. I called her over she tutted and came.

It happened again and the same thing happened.

The third time it happened I left everything where it was, walked out the shop and drove away.

Just caught a glimpse of their faces as I left. Made my day.

Fed up that I didn't get what I needed but seeing their reaction made me feel better.

It has never happened again but mainly because I never use the self service tills.

I'll always abandon them if nobody is around to help right away.

I use a small local coop on occasion and have had several instances when attempting to use the self service tills there is someone's uncompleted transaction on there

now whether that's someone who has scanned and scampered or whether it's an iffy transaction they have given up on who knows??

If I wanted to operate a till in a shop, I would have applied for a job there.

How long before self-service till are all there are?

Anyone old enough to remember when they actually put the petrol in your car for you at a garage?? (And checked your oil and wiped the windscreen - all this used to be fields . . . )

And why does the person manning the self service tills always have a death grip on the entire supply of carrier bags which they are guarding with their life? I remember when the bags were just on the checkout and you helped yourself. The bag holders are still there but they’re always empty now?

Same as others have said 'vote with your feet' The coop near me is useless. Their customer service is appalling. I no longer shop there after too many pricing errors, rude assistants and just general poor customer service.

It's so frustrating as it's a really handy shop to pick up the few odd bits while DD is at a class but I shall be avoiding it from now on.
Thanks for all your tales of self service woes.

I must admit that when I am only buying a few items I prefer the self service and don't usually have a problem. However I shop mainly in Sainsburys, Morrisons or Tesco where the tills appear to work. I have never tried self service in Coop and it sounds like I never should!

Probably the main fault lies with management for not assigning a staff member to be exclusively looking after the self service. Now I think about it all the supermarkets I use do just that.