Horrible, violent leak from a burst pipe and a broken stop clock meant that I had to call out an emergency plumber to my home in the middle of the night. My husband was abroad and I was at home with a baby and a toddler with water filling up the bathroom at a rapid rate and pouring into the kitchen below. When I called the agency (head under a sink being covered in hot water) trying to soak as much up as I could, they said they’d be an £85 call out charge and the plumbers fee would apply thereafter - turns out it was £385 an hour and I could kick myself for not asking - but at that moment in time I just wanted the bloody thing stopped. When I spoke to the agent to complain about the £800 bill for an hours work (added loads of tax and other ridiculous charges - it also turns out they aren’t vat registered) he was quite menacing and said the plumber would stay in my house until I paid - it was midnight at this point and I couldn’t see any other option. I’ve since asked for their published rates and they’ve refused saying they can charge any amount per hour, they’ve refused a vat reg number and apparently don’t know the name or address of the contractor who came to my house, they just hold phone numbers which seems incredibly neglectful considering they send their contractors to peoples homes in the middle of the night. Who should I report this agency too? Trading standards seems a dead end thus far! Any advice appreciated as they are top in google for ‘emergency plumber’ and I want to avoid other people being conned if possible...