To put a complaint in?

[Mummyto2munchkins]

FIL in hospital, about to be discharged.

So Wednesday last week nurses asked if FIL prescription has been delivered as they need his blister packs for his discharge... They ring us Saturday to ask if we're taking them. We said yes but we're busy was just leaving to get them. Took them over. DP Got a phonecall yesterday saying they was wrong... They're the wrong tablets... They had changed his prescription.. (not that anybody told us we thought it was normal and right) they ring DP back after 5 minutes saying he needed to go to the pharmacy to pick FILs prescription up, then ring to say he had them and take them over. Which DP did. He took them over was standing at the doors for 15 minutes waiting to be let in. 2 nurses saw him and didn't do nothing (they was stood there) so DP left the tablets by the door and went. (rung hid DF to let him know) Got a phone call from FIL this morning saying they're wrong.. DP said I literally took them yesterday... So the hospital ring DP having ago saying that the tablets are wrong as they aint in a blister pack. (pharmacy won't do blister packs if your sitting and waiting - which the hospital told him to do as they "needed" them yesterday) and said that DP needed to ring the doctors to get another prescription, then drive round to find a pharmacy that will do blister packs whilst waiting.

Would IBU to put a complaint in? I mean 2 lots of medication taken over and both are wrong and demanding that we drive about to get them corrected.. But they're not wrong?

I'm totally confused here sorry.

FIL is in hospital and had meds changed but your DP is being asked to run errants and trip to and from a pharmacy / bring the blister packs to the hospital?

Is that right or have I got things arse up?

I thought hospitals provided all meds necessary for inpatients.

You have to take your meds with you, based on our experience.

Are these his usual prescription meds?

Yup that's correct! The hospital are saying it's his responsibility to get them. We've taken them twice. First lot was wrong as the tablets originally prescribed and delivered whilst he's been in have been changed (although nobody told us they had changed the prescription just asked if they had been delivered which they had)
Then the ones collected yesterday are wrong as they are not in a blister pack, although the pharmacy said they didn't do it for sit and wait and hospital said we needed to collect and take them yesterday.
And now saying we need to ring for another prescription.. And drive around asking different pharmacies if they will dispense today into a blister pack.

@Mummyto2munchkins

Don't do one more thing with meds or prescription or ringing around pharmacies

It's the responsibility of the hospital to sort and make sure patients are safely discharged with whatever medication, support and equipment or whatever they need.

If there has been changes to medication whilst in hospital, they have to arrange a supply and if need be make referrals to meds management, follow up with GP once discharged.

Flat out say you re not doing anything else and taking no more responsibility so they'll have to just like, lump or cry about it. Not your problem.

Pharmacies in the hospital send patients home with meds in normal containers and boxes etc because it's not practical to have them routinely put into blisters when it's only likely to be a week's supply.

Tell them you're not willing to take this on and they need to make arrangements via the GP / pharmacy / meds management and hospital discharge team - whoever.

Just give the full "Fuck this shit I'm out"

When your FIL is home and settled again then absolutely you should complain

What Parly said!

Then start with PALS - right now!

Find yours here

www.nhs.uk/Service-Search/Patient-Advice-and-Liaison-Services-(PALS)/LocationSearch/363

UPDATE: the hospital have now rung his original pharmacy to arrange meds and they'll be collecting them!

They also gave us 12 hours notice to collect him to take him home for an assessment.. We told them we couldn't do it as we have a little polo (FIL had hip surgery and 2inches cut off his leg) so no way could we get him in/out of the car, nor a zimmer frame in the car! They didn't like that neither!

*UPDATE: the hospital have now rung his original pharmacy to arrange meds and they'll be collecting them!

They also gave us 12 hours notice to collect him to take him home for an assessment.. We told them we couldn't do it as we have a little polo (FIL had hip surgery and 2inches cut off his leg) so no way could we get him in/out of the car, nor a zimmer frame in the car! They didn't like that neither!*

WTF? They want you to take your FIL home and THEN have an assessment? What are they high?

Don't agree to doing a thing and tell them you need support services arranging via the hospital social work team / discharge team / meds management / OT and Physio.

PALS!!!!!

They are not even close to following SOP!

They've already done an assessment too.. So don't understand why they need another one 😏 apparently it's for physio and carers to see how he copes moving about?

We've told them we can't do it and they should provide transport (DP had 2 slipped disks a few years ago and still has back trouble - FIL also lives on a slight hill so there's a slope going down to his!)

They said they need 24 hours to arrange transport, hense asking us... Luckily the hospital are not ringing me otherwise I'd be telling them they have a bloody cheek!

Another update : got a phonecall this morning, the tablets are in a blister pack at the pharmacy (the same pharmacy DP visited 2 days ago). They want DP to go and collect them, then ring the hospital and list every tablet on there to check they're correct. To them take them to the hospital.
Are they actually having a laugh right about now...

Right now I like Australia. Have recently been hospital and they asked me what medications I had with me for my condition. I told them which tablets I normally take. They advised me to not take any of the medication I had brought with me as it would all be provided by the hospital while I was there.