To be raging with nursery and make a complaint? 😡

[Brightburn]

I may be over reacting and I know that accidents happen but AIBU to be fuming with nursery?

DH has just picked DD (2) up from nursery where he has been told that her finger got trapped in the gap between the door and it's hinges as it's shut 🤢 It was stuck and another parent had to help get her finger out. This happened as a member of staff let a child out to see their parent.

I'm so cross because there's safety equipment available to prevent this sort of thing from happening. I assumed they had it and have never noticed them not having it otherwise I would have said something.

My DH is white as a ghost because he has seen this accident happen before, only the child's finger was cut off. I couldn't imagine what I'd do if this had happened to DD.

I want to make a formal complaint so that nursery HAVE to take action to prevent this happening again and hopefully invest in hinge protectors. DH doesn't want to make a formal complaint as he doesn't want to spoil our relationship with the nursery. He thinks we should suggest to nursery they get hinge protectors instead rather than make a complaint.

AIBU?

Give arnica if you have some. Hope they gave calpol.

I would calm down
Speak to the manager tomorrow
See what they suggest to prevent it happening again
Suggest a hinge guard if they haven't thought of it

Formal complaints are for when you don't manage to find a satisfactory solution informally.

It was an accident but a preventable one, I would ask when they will be fitting the hinge protectors.

Many years ago this happened to the DS of a friend of mine, H & S wasn't as big as it is now but the nursery fitted the protectors the following day

Bloody crap to wait until children were injured and then think ^oooh, perhaps we should fit hinge guards" isn't it. That's what the risk assessments you have to do for every building, walking route, outdoor space, trip out are for. If you treat them as a tick box exercise you'll get what's happened today - if you treat them as a "what could possibly go wrong even if v unlikely and how would be mitigate it" and carry them out properly, all the children in this thread (apart from mine caused by stupid XH) would not have had their fingers trapped - so they're completely avoidable incidents and therefore unacceptable.

Hi everyone just a quick update.

After I'd calmed down, we decided that complaining would be an overreaction without giving the nursery an opportunity to put things right.

Upon pick up today, nursery manager has apologised to DH and hinge protectors have been ordered ready for fitting tomorrow!

We're happy with the result and the way the nursery have handled it. They are a great nursery and I'm glad I didn't fly off the handle.

Thank you for your kind words and support x

Best outcome possible. Well done.

Really pleased to hear you didn't put in a formal complaint.
I'm sure they are a wonderful nursery and are probably just as cross as you are that this happened.
I think we live in a society where everyone is very quick to take action and complain, rather than just discussing issues as and when they arise. It's great to hear a positive outcome. :)