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AIBU?

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about this Virgin Media pricing discrepancy?

8 replies

KatyMac · 07/03/2019 18:50

Ok phoned up today to add Broadband

Agreed a price of £45

Got an email for £49

They seem to think I am odd wanting an email saying £45 - of course it will be £45 it just says £49

AIBU to think if I let it stand they can ask for £49 at any time.......

OP posts:
Sparklesocks · 07/03/2019 18:50

Any chance that’s with VAT/fees etc?

KatyMac · 07/03/2019 18:52

Not according to them £45 is the price I will pay - they just can't send me an email saying that

OP posts:
TowandaForever · 07/03/2019 18:57

Based on my experiences with virgin media if you don't have the agreed price in writing they will have you over a barrel.

You should get a contract you have to sign. Be interesting to see what price is on that.

KatyMac · 07/03/2019 18:58

They don't seem to understand their documentation forms part of thier contract so if it's wrong......

OP posts:
Sparklesocks · 07/03/2019 18:59

Yes I’d be suspicious too, you have no evidence of what you agreed if it’s not in writing so it’s not unreasonable for you to request it!

Magmatic80 · 07/03/2019 18:59

My advice is don’t go anywhere near virgin media at all

KatyMac · 07/03/2019 18:59

It seems very like mis-selling

OP posts:
KatyMac · 07/03/2019 19:20

Cancelling the bloody lot

I do not like to be lied to

2nd lady I spoke to after being on hold for a supervisor, said the reason it was £49 was becasue an existing discount on my account runs out in March

Might have been nice if any one of the previous 3 people I spoke to before today had mentioned that

So where do I get Broadband/TV & phone from?

OP posts:
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