Need Advice From Those Who Use Amazon

[SuchAToDo]

Posting here for traffic and more responses/advice

Ok, I ordered something from Amazon in January using Amazon prime, was supposed to arrive in February (around the 14th)..never arrived...complained twice to Amazon, the seller didn't do anything, so yesterday I put another complaint into Amazon to say it's still not come and Amazon are opening an investigation and talking about issuing a refund...

So this morning I got an email from the seller (where they contact you via Amazon )

This is it...with the names removed
,

Dear

Thanks for your email.

We've received your request for a refund.

Your order dispatched from NY, USA and deliveries to UK usually take 2-4 weeks. We're very sorry to hear the order hasn't arrived. It's likely to be stuck in transit.

We'll be very happy to assist you in this matter, however, we'd really appreciate if you can withdraw the AZ claim.

To cancel your refund request:
Go to Your Orders.
Locate your order in the list and select Get help with order.
Select Cancel request.
Enter your comments in the text box.
Select Submit.

Please withdraw within 24 hours as far as possible (or Amazon will debit our account for the refund amount and penalise us in the process) and also let us know how you wish to proceed (refund or replacement, or wait a bit longer for the order). If the AZ claim is granted then the customer will need to return all goods to the seller.

We look forward to your response and helping you in this matter.

Sincerely,

They are talking about deliveries taking two to four weeks...I have waited two months...and they say if it arrives I will have to return it, yet Amazon have told me the seller haven't even got tracking on the parcel..I'm starting to wonder if they actually posted anything to me at all

What should I do?

For those saying there has not been enough time left for delivery,

I ordered at start if January, so it's been approx 8 weeks since the order was first placed...

There is no tracking on the parcel, if there was and they could track it and tell me where it is then it wouldn't be so bad, but without the tracking I don't know if they even actually mailed a parcel to me (they took the payment though)

*start of January

Update:- I won my complaint, Amazon emailed me to say they investigated and are giving me a full refund 😊

Really glad you got it sorted, OP.

I ordered a couple of identical charging cables from an Amazon Marketplace seller some time ago. They had very positive reviews, which encouraged my choice of them. They arrived and I used one of them for a couple of weeks before it failed. Annoyed, I tried the second one and that failed after a couple of weeks too.

I couldn't be bothered with the hassle of returning them (I know, I should have), but then I got the request for a review - I never know if these are just automatically generated by Amazon or whether individual sellers specifically pay/request them to chase up reviews - but I decided to comply with their request.

I'm somebody who always tries to look on the positive side and give people the benefit of the doubt where it seems a nice thing to do. I'm aware that small businesses live or die on online reviews, so always try to be kind.

I detest it when people somehow misunderstand and see 3 stars as the basic 'score' and either award 3 stars, saying "It's a wire - does the job as expected" or even upping that to 4 stars, apparently assuming that they're expressing their extreme satisfaction e.g. "So thrilled with this purchase, works perfectly, never lets me down, amazingly good low price - 4 stars". No, you numpty, 5 stars is the basic expected starting point for an excellent, faultless product (however mundane) with which you're entirely happy and it loses one or more stars for any shortcomings, niggles, failures or other complaints.

Anyway, I sort of digress. These cables were useless and completely unfit for purpose - and they'd both been the same - so I gave them 1 star. The company emailed me almost straightaway explaining that poor product reviews hurt their business and lower their search rankings on Amazon. They asked if I would change it to a 5-star review if they replaced the wires.

Considering that both had failed, it was obviously the product itself and not a blip, so why would I want to waste any more of my time with more rubbish products? Aside from this, I like to give credit where it is due, but I also like to warn others where credit most definitely is not due. What's the point of asking for product reviews if only excellent ones are considered acceptable?

I wasn't willing to lie (not that there was even anything in it for me, anyway), so I just ignored it. If I sold products that were shockingly useless, my concern would be to drastically improve the quality or otherwise stop selling them. This company weren't sorry to have sold me rubbish; they were only sorry because I'd reported such in a way that would likely put off other potential customers from buying disappointing rubbish.

Without allowing/accepting bad reviews where condign, good ones are utterly worthless.