Meet the Other Phone. Flexible and made to last.

Meet the Other Phone.
Flexible and made to last.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be annoyed by everyone telling me?

61 replies

WooWooCocktail · 26/02/2019 15:00

So I’ve applied for my dream job. It’s a 999 call handler. I’ve been unsuccessful in the past and have waited a long time for another opening. But every time I tell anyone what my career goal is they all say ‘oh that’s difficult, you hear some really horrible things’

AIBU to not want to be a patronised about this? Do people honestly think I don’t know what I’m applying for when it’s a job that will require 12 shifts on days like Christmas and think I don’t expect unpleasant calls on the other end of a line for life threatening situations.

Just a rant but god it’s annoying

OP posts:
E20mom · 26/02/2019 16:02

Strange thing to get upset about. They're just stating fact.

Babysharkdoodoodoodo · 26/02/2019 16:03

My job also and it is incredibly hard. @Larrythelamb84 training is now fully paid up, in West Midlands anyway, and lasts 8 weeks. I've now moved onto Dispatch which is even harder, but P.A. aid the same, which is frustrating.

The shifts will not necessarily be 12 hours either. Usually earlies, lates and nights. Totally buggers up your circadian rhythm.

It is an incredibly interesting and exciting job, but you have to be very emotionally stable as one minute you will be dealing with a stolen car and the next, talking to someone for an hour trying to talk them down from a ledge or self-harming,whilst the ambulance is stuck in traffic. You won't be expected to do just 9's calls either as you will also have to do 101s and in some places, the Live Chat online.

Also at the end of the day, it is like any other call-centre job, with remembering to put your codes into the phone just for a loo break and getting long calls approved by a supervisor. It was way too strict for me and I'm much happier doing dispatch, whilst equally stressful, is a more relaxed environment, apart from when you have 3 or 4 (or more) critical incidents going off and no more resources left as the cuts have slashed everything to the bone.

It can also be entertaining if you have a look on some forces Twitter pages, for example of why not to call the 9's; such as wanting a free taxi home.

The recruitment process is incredibly long as well. I applied in the April and started in the November with loads of online assessments and complicated vetting processes.

ScatteredMama82 · 26/02/2019 16:04

Good luck OP, I think it sounds like a fascinating job. I don't think people mean to be patronising - it's just that it's a job I think a lot of people would run a mile from and they're kind of saying 'well done, I couldn't do it'.

Larrythelamb84 · 26/02/2019 16:09

@Babysharkdoodoodoodo that's good to hear. I've been left 6 years so I thought things might have changed (I was YAS), I remember it being harsh that even after all the unpaid training they could say you hadn't made the grade and then you'd be left with no job 😡

ohdearmymistake · 26/02/2019 16:10

If this is going to annoy you so much and make you feel all patronised and offended are you sure 999 call handler is actually the job for you?

This is what I was going to say only MmaMakutsi beat me to it.

If your unsuccessful this time perhaps you may need to think of a plan b that won't make you feel patronised, offended and annoyed.

Whisky2014 · 26/02/2019 16:14

I find it strange that you have aspired to be a call handler Confused

Cside · 26/02/2019 16:17

Whisky2014 why??

Whisky2014 · 26/02/2019 16:20

Why? Picking up a call, asking some questions and diverting it. Mmm I'd set my sights higher..
"Dream job"...I'm perplexed.

MaggieAndHopey · 26/02/2019 16:21

They're just saying the first thing that comes into their heads, and then thinking no more about it. I get that it's annoying, because a lot of people would have that first thought, but they don't mean it to upset you, they're just making social noises at you. If they gave it the same thought you obviously have, maybe they'd change their minds - or maybe they wouldn't. Either way, it doesn't really matter; you're the one that wants this particular job.

Carrotgirl87 · 26/02/2019 16:24

I did that job for 5 years..... it's not what you think it'll be... Grin more than happy to chat if you want to, and certainly good luck, it's a great job! Star

Cside · 26/02/2019 16:24

It isn't just diverting a call, quite often I imagine you have to talk to someone through what could be the worst experience of their lives whilst they await help. I certainly don't think it's a job 'just anyone' could do. I'd think you'd have to be a very calm person, able to cope with stress well and have great people skills. I couldn't do it, I'd be rubbish at it so good on OP.

MrsJayy · 26/02/2019 16:25

You are being a knob whisky and a patronising one at that but you probably knew that.

ShootingStar71 · 26/02/2019 16:25

Best of luck with your application you sound like you are very keen to get the role. What I would say however when you say you feel patronised by friends saying it will be hard is that they are simply looking out for you. I was a non-emergency call handler for a year and believe me even in that role I heard things that you simply couldn’t imagine and were extremely unpleasant - it wasn’t for me. So if you are quite sensitive then you will have to toughen up a bit for sure & appreciate particularly as an emergency call handler you will hear unpleasant things on the other end of the call in both emergency & non emergency calls. Also don’t mention in your interview that you aren’t expecting to hear unpleasant things at the other end of the call in emergency situations that’s one of the main parts of the job in this very pressured role.

Good luck

Whisky2014 · 26/02/2019 16:26

Yeh, you're right I dont care. The op doesn't exactly seem like a bundle of joy either

BollocksToBrexit · 26/02/2019 16:28

Why? Picking up a call, asking some questions and diverting it. Mmm I'd set my sights higher..
"Dream job"...I'm perplexed.

I think you'd have to be a bit hard of thinking to think that's all that's involved and be perplexed by it.

The call handler who took the call from my DD had to talk my neighbour through how to deliver my baby. The one who took the call when my dad had a heart attack talked my brother through keeping him alive until the ambulance got there. And I very much doubt those on the phone with the victims of Grenfell as they died would appreciate someone being so dismissive of their role.

WorraLiberty · 26/02/2019 16:28

Blimey OP, they are honestly just making conversation.

It's just a bit politer than nodding and saying something like, "Oh right".

If you think you're being patronised, perhaps you think they're a little more interested than they really are?

Good luck with your interview and chill out Grin

NannyRed · 26/02/2019 16:43

Would you rather your ‘friends’ told you you’ve applied for a really easy job and you’ll miss the stimulation of your previous job?

Ignore their reality check and enjoy your new job, stop being so touchy.

Fraying · 26/02/2019 16:48

Your friends aren't being patronising. Whisky is being patronising.

And I think you need to work on your sensitivity.

NoCauseRebel · 26/02/2019 16:57

Tbh I’m always a bit Hmm when people talk about their “dream” job, whatever it is, because in my experience dream jobs almost never live up to the dream as they’re usually nothing like people imagine they will be and they end up disillusioned somewhere down the line.

Doesn’t mean that people shouldn’t aspire to do what they want to do, but IME the dream is usually far removed from the reality.

trulybadlydeeply · 26/02/2019 16:59

Whisky2014 actually this can be a really good career move. Presuming this is police she will be trained in call handling and dispatch. Dispatch in particular is a complex role, and until recently was only done by experienced officers. Both roles enable the OP to develop a wide range of skills and experiences, and despite the obvious pressures of the role she will also get an enormous amount of job satisfaction dealing with a whole range of situations.

Many people do call handling and dispatch for 2 years, after which they can move into numerous roles within the force, such as child exploitation, counter terrorism, human trafficking etc. Even CSI. Much of this work is now done by civilians, who can move into very senior roles. Two years or more in the FCR is seen as valuable as a degree, if not more so.

Good luck OP, hope you get it, I think it's a great opportunity!

RoastOx · 26/02/2019 17:00

Strange post.

What do you want them to say? "Great! Did you watch Corries last night"?

crimsonlake · 26/02/2019 17:01

I know from experience when you apply for this job if you get through to the first stage you then have to do a timed online assessment, have you reached that stage? A friend and I did, however the assessment was awful and nothing like one would expect. I knew I had failed as I missed out a couple of details in the questions, but worse was that the questions were nothing to do with handling emergency calls. Most were of different scenarios for example someone trying to book a holiday or buy a car?? I honestly thought I was doing the wrong assessment. My friend who is more of an IT expert was as confused as myself and also failed. Good luck and personally I think it is better to keep quiet about a job until you have actually got it.

Bahhhhhumbug · 26/02/2019 17:02

Worked for BT taking 999 calls along with 100 etc.
We had to listen in and write a summary on a docket and they also recorded the call in case any comeback with time emergency services took or manner in which they handled it and so on.
So yes you do hear some horrible ones and terribly distressed people but it was mainly misroutes and or prank or calls about something really minor.

LazyLemur · 26/02/2019 17:08

But they aren't saying that you can't do it. They are stating a fact that it is hard and you'll hear some unpleasant things. You could say "yeah, but I'll get training", "yeah, but I'll get to help people/make a difference so it's worth it". It's just conversation.

I get a similar comment. (different job) "Oh that's hard, you see so many awful things". It's true. I do. I tell them, "Yes, but I also get to meet all kinds of lovely people". Also true.

PeterPiperPickedWrong · 26/02/2019 17:10

Aren’t they saying this to indicate that they’re impressed with you doing something they feel they couldn’t?

^^ totally this.

Good luck this time op, hope you get it!

Swipe left for the next trending thread