M&S have rejected my 5-star review as unpublishable

[LarkDescending]

Before anyone points it out, I am aware this is by no means an end of the world issue, but I confess I am scratching my head here.

I bought some jeans from M&S - my first new jeans in a while, as I have very painful abdominal scarring from recent surgery, which makes it difficult to wear anything with a waistband.

They needed to be comfortable. They are. I was pleased - so much so that I submitted a 5-star online review, as follows:

Brilliant jeans

Really pleased with these - they live up to their billing of softness, stretch and fabulous fit & comfort. Outstanding value for money. Unfortunately I have been too slow off the blocks to get a second pair in a different colour, as they are so popular and currently sold out. Will keep checking back though.

I subsequently got an email saying, to my surprise, this had been rejected as unpublishable by reference to the relevant guidelines. An inquiry to customer services has not yielded enlightenment - the emailed response says “Please be reassured that we don’t reject negative reviews but we do have some rules about writing them...we may refuse to publish any reviews that contain any wording that could be viewed as offensive”.

AIBU to be baffled? What am I missing?

It seems strange, but I shouldn't worry about it.

21 word review of product followed by 32 word review of availability.

Resubmit abou thte jeans only and you'll be fine.

I can't comment on the review, but thanks for the info, I struggle with jeans due to having reflux, so I've ordered a pair 🙂.

@BarbaraofSevillle yes they are in the "best ever fit" range and bargainous indeed at £19.50. I'd hope they plan to replenish out-of-stock sizes, as otherwise selling out one week after the big launch would rank high in Merchandising Own-Goals of the Year. We shall see!

(I really am not on commission).

Thanks op after 5 years of living in jeggings I’ve finally found some comfortable jeans , I bought 3 pairs.

A gave a negative review about a lamp, and they published that. I am waiting to see if they publish the one I just wrote about a lidded basket that didn’t have a lid!

I wonder if it's an automated system scanning the review and it thinks 'blocks' is suspect.

@butchyrestingface

There's certainly nothing offensive there but I wonder if they don't like the fact you've said their product has sold out?

Is that bollocks or straws that you are clutching at?

M&S are often out of stock of sizes/colours. If (that’s a big ‘if’ tbh) I can find something I like, sure as anything they don’t have my size 🙄
I just lose interest and rarely look at the site nowadays.

M&S blocked my review of a pair of slippers! Nothing inappropriate in it so no idea why. I re-typed it, re-submitted it word for word and it was accepted.

The sold out thing makes them look like they have supply & demand /stock issues.

The website is now showing that the skinnies are back in stock, but the others are more or less out of stock unless you are a size 6 or 24.

The only reason I can think of is that they didn't like you saying that they were out of stock of something. Ridiculous I know,but I know that some shops get SO touchy about having this pointed out,to the extent that I have actually been told in certain stores when enquiring if they have a certain item (which I know they usually have) that it's 'been discontinued'! Madness. (I know it's NOT been discontinued,because a week later,there it is again!).