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Share your dilemmas and get honest opinions from other Mumsnetters.

TalkTalk broadband

7 replies

ViolaD77 · 23/02/2019 12:00

I know this is sooooo petty but Thursday I cancelled my contract with TalkTalk as I'm Joining virgin Media from mid March. So paying for TalkTalk broadband fibre until then. All of a sudden my WiFi is a million times, worse than it was and now nothing works in my house even though my TalkTalk router is on, all green lights flashing etc. Is this coincidence or what? I eldouble checked that they haven't cut me off already in error, they said no.

I'm so annoyed and TalkTalk said they can't do anything to fix it because at their end it says all is super duper and perfect connection in my house. So raging. Plus it's actually been off since yesterday 1pm completely and last night an incident happened to my garage and I really needed my cctv to be working for the police but because of TalkTalk my cctv wouldn't work! SHITTY TALKTALK! Sitting here on my 4g drowning my data, no TV or laptop.
Yes I could read a book... Go for a walk but I'm so annoyed.

Has anyone had talktalk issues.. And when you left? Please come and curse with me 😞

OP posts:
buttermilkwaffles · 23/02/2019 12:27

TalkTalk is the only broadband provider I have had that regularly just stops working for no reason (usually just for 5 or 10 minutes, but occasionally for hours) or regularly gets ridiculously slow even outside of peak hours.

LuxuryWoman2018 · 23/02/2019 12:38

Oh god, I could write pages about this dreadful company, from sign up to leaving it was a pure nightmare. Their bad reputation is fully justified. I did get compensation after going to their CEO.

I get mad just thinking about their incompetence.

RighteousSista · 23/02/2019 12:42

They are truly shite random drop outs and carp customer service

JagerPlease · 23/02/2019 21:51

They're terrible. Several months into my contract my connection basically disappeared for over a week, could just about connect one device. Engineers said nothing wrong. Customer service then run a test to tell me that apparently my usage (st that point one device) exceeds the bandwidth of my package and I need to upgrade to fibre. I agree to upgrade the following month, then miraculously the next day my original Internet starts working again on multiple devices. I don't believe for a second it was a coincidence!

Artykitty666 · 23/02/2019 22:15

I once split from an ex and moved out but the contract was in my name. I phoned repeatedly to cancel/pay off/transfer details and they kept me on hold, transferred me multiple times and inevitably the call would be mysteriously cut off without any resolution ... I paid for that douche's phone and broadband for A YEAR because it was less stress than trying to use their customer service helpline!

Maverick220 · 18/08/2023 13:40

Avoid Talk Talk, They'll Drain the best of Your Money, Patience and Energy

Navigating the TalkTalk Tangle: A Grand Adventure at 80!
So, here I am, an octogenarian explorer, weathered by time, battle-scarred by experience, and armed with the uncanny ability to spot a broadband mirage. Three plus years hitched to the TalkTalk rollercoaster, and let me tell you, it's been a ride!
Their internet waltz is a masterpiece, a symphony of drops and disappearances, leaving me hanging for minutes that stretch like a cat's afternoon nap. Day or night, it's an equal-opportunity vanisher. I call 'em up, thinking they hold the secrets of the digital realm, only to be met with bewildered shoulder shrugs. "Fair usage"? Mention that, and you'd think I was waving a red flag at a bull. They steer clear faster than a cat avoiding a bath.
The money game, though, that's their jam. They've got a flawless memory when it comes to your bills, but ask 'em about what they've actually done for you, and you'll get more blank looks than a staring contest champion. It's a monthly ritual, a theatrical performance where they conjure fees from thin air, like pulling rabbits from a hat, only less entertaining.
Now, let's talk customer service – or as I like to call it, the "Delay and Distract Dance." They've mastered the art of scripted evasion, leaving you wondering if they're reading off a teleprompter or just speaking in some secret code. They've got more stalls than a farmer's market, and believe me, they're not shy about using 'em.
To my dear pals at TalkTalk: Save the fake apologies for your grandma's birthday party. I've spent more hours on hold than a teenager spends on TikTok, and sorry, but time isn't a currency you can refund. I've become a master of their repetitive banter, like a jukebox stuck on a broken record, playing hits from yesteryears.
Fellow adventurers, lend me your ears! Time's too precious to be squandered on the TalkTalk circus. Their disruptions are like mosquitoes at a picnic – annoying as heck and draining your energy faster than a toddler on a sugar high. So, fork over a few extra bucks and upgrade to a provider that won't treat you like a tech-illiterate grandparent. Trust me, there's a land of better options out there, and you deserve the royal treatment.
As I bid adieu to TalkTalk, I look back on the countless calls, the scripted tap dance, and the assumption that customers are as gullible as a dog chasing its own tail. This little exposé barely scratches the surface of my escapades. The iceberg of TalkTalk troubles runs deep, my friends, deeper than a mystery novel plot. And as for that single star? Well, let's just say it's shining brighter than a supernova of disappointment.

Maverick220 · 18/08/2023 13:40

Avoid Talk Talk, They'll Drain the best of Your Money, Patience and Energy

Navigating the TalkTalk Tangle: A Grand Adventure at 80!
So, here I am, an octogenarian explorer, weathered by time, battle-scarred by experience, and armed with the uncanny ability to spot a broadband mirage. Three plus years hitched to the TalkTalk rollercoaster, and let me tell you, it's been a ride!
Their internet waltz is a masterpiece, a symphony of drops and disappearances, leaving me hanging for minutes that stretch like a cat's afternoon nap. Day or night, it's an equal-opportunity vanisher. I call 'em up, thinking they hold the secrets of the digital realm, only to be met with bewildered shoulder shrugs. "Fair usage"? Mention that, and you'd think I was waving a red flag at a bull. They steer clear faster than a cat avoiding a bath.
The money game, though, that's their jam. They've got a flawless memory when it comes to your bills, but ask 'em about what they've actually done for you, and you'll get more blank looks than a staring contest champion. It's a monthly ritual, a theatrical performance where they conjure fees from thin air, like pulling rabbits from a hat, only less entertaining.
Now, let's talk customer service – or as I like to call it, the "Delay and Distract Dance." They've mastered the art of scripted evasion, leaving you wondering if they're reading off a teleprompter or just speaking in some secret code. They've got more stalls than a farmer's market, and believe me, they're not shy about using 'em.
To my dear pals at TalkTalk: Save the fake apologies for your grandma's birthday party. I've spent more hours on hold than a teenager spends on TikTok, and sorry, but time isn't a currency you can refund. I've become a master of their repetitive banter, like a jukebox stuck on a broken record, playing hits from yesteryears.
Fellow adventurers, lend me your ears! Time's too precious to be squandered on the TalkTalk circus. Their disruptions are like mosquitoes at a picnic – annoying as heck and draining your energy faster than a toddler on a sugar high. So, fork over a few extra bucks and upgrade to a provider that won't treat you like a tech-illiterate grandparent. Trust me, there's a land of better options out there, and you deserve the royal treatment.
As I bid adieu to TalkTalk, I look back on the countless calls, the scripted tap dance, and the assumption that customers are as gullible as a dog chasing its own tail. This little exposé barely scratches the surface of my escapades. The iceberg of TalkTalk troubles runs deep, my friends, deeper than a mystery novel plot. And as for that single star? Well, let's just say it's shining brighter than a supernova of disappointment.

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