DM has very suddenly become really ill. She's been diagnosed with Epstein Barr and one other virus and is weaker than weak. She can't wash herself, certainly cn't prep food - it's just awful. Doc says she will recover but only with time and right now she's on her own (I've just juggled the last week frantically but she's over 100 miles away and I work odd, mad, intense hours.
On advice of her GP I rang the Emergency Adult Care Crisis number on Friday and someone called back today, they sounded really unbothered (irritated TBH) and said 'what is it you WANT from us?'. To which I said I had no clue as have no clue what they can offer but DM is clearly stuffed right now. They're ringing again tomorrow - can anyone please advise what DM is entitled to (she's literally weak as a kitten and my guilt is huge)? And what does 'care' look like? People coming in 3 times a day to help with food? Stuff she simply can't do like empty the bins, can't even bath or shower alone as too weak. It's desperate and I'm feeling useless and clueless. Can anyone advise please?
NB neither she nor I (single mum) can afford private care, I'm not even sure I can afford a cleaner for her but I'm in pieces here. Be grateful for any pointers? TIA 