To wish I’d told this client to fuck off

[lastqueenofscotland]

I have a meeting with a client tomorrow it was meant to be me and a colleague in a different department attending. We have gone above and beyond for this client doing a lot of stuff we wouldn’t usually do but she was very nice and polite so we were happy to help.
We arranged this yesterday and the client said “oh whenever works for you I’m not busy.”

So all pencilled in and today colleagues son gets blue lighted to hospital and she is unlikely to be in work tomorrow as her son is very ill and our boss told her not to worry.

I call the client and let her know I am happy to do the meeting as scheduled for tomorrow or we can rearrange for when both of us can get there. She flies off the handle saying working with us was the most stressful experience she’s ever had (singing our praises yesterday ) we are soooo unprofessional don’t we know how busy she is and it HAS to happen at the time originally stated.
Obviously I say that’s fine as I’ve already mentioned I can do that time.

I send her an email confirming saying “hi client I will meet you at your office at 10 tomorrow as previously arranged”

The client the. Calls up in another rage shouting IT BETRER BE 10am NOT PM IVE HAD ENOUGH OF STUFF GOING WRONG.

It took everything I had to not say “of course it’s 10am you daft cow”
AIBU to be really annoyed at her. It’s been weighing on my mind all evening

There are some very special clients in life who qualify themselves for special pricing. Just saying.

I once had to step in for a colleague who's mum had died the night before and got similar abuse. She was totally batshit! I hope your meeting goes well. I found my batshit client was only horrible when she was alone with me. Can you take a junior colleague to 'sit in and learn' (ie witness her batshitness)

YANBU. I work in a similar sounding client based role and honestly, working with the public is one of the most stressful things I've ever done! Some of them are absolute fruit cakes you wouldn't believe existed until you'd spoken to them.

And don't get me started on the 'only client in the world' syndrome they all appear to have. They seem unable to grasp at all that I do have other clients work to do as well so just turning up unexpected to the office may mean them having to wait till I'm finished.

good luck today OP - hope it goes well

DH told me with some glee about the day he got to sack a client.
They were actually quite a big client, but they were so incompetent and caused so much trouble the company dh works for decided that it simply wasn't worth it.
A few months later the client came crawling back having managed to burn every other relationship they had with similar vendors.
DH says they no longer take any crap from the client and if something goes wrong due to the client being a dick then they make the client suck it up, which they do as nobody else will work with them any more.

There are some very special clients in life who qualify themselves for special pricing. Just saying

This!

We add Rude Tax when clients are difficult

We had a client ring at 5:30pm last night asking for a quote - took details and said I’d email her a quote today. I came in at 8 this morning to to 9 voice mail messages, getting increasingly rude, demanding to know where her quote was, why aren’t we answering the phone, we’re unprofessional, she’ll be reviewing us on Facebook, etc, etc.