I walked out of a hair appointment today, just wondering if I over reacted because I got off to a bad start first this morning and was feeling a bit grumpy.
I've never used this hairdresser before so was a new client, arrived just before my appointment time and the hairdresser was on the phone whilst doing someone else's hair. She didnt acknowledge me at all when I walked in at all, finished her conversation and then barked at me "By the way I'm running late if you're in a rush". No hello, no apology or explanation - she didn't even take my coat or offer a drink.
I wasn't in a rush so sat down to wait and it became clear that she was only halfway through the client's hair who she was working on, I estimated it would be at least 40 mins before she was ready for me. She made no effort to speak to me, offer that I could come back a bit later or any solution, just carried on ignoring me and gossiping/ ranting to her existing client.
I sat for about 20 minutes then got my stuff and left. I actually felt quite upset - probably annoyed at myself for not saying anything to her. I understand things go wrong and people run late etc. I wasnt even bothered about the wait time, just the rude manner and lack of apology.
Would you have said anything or waited it out? Bit pissed off, I've been cutting my own hair for the past two years and this was meant to be a treat. Was going to leave a crap review, is that too far?