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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To wonder if we're the only people with a positive universal credit experience?

55 replies

Myusernameismud · 08/02/2019 09:46

Just that really. When we first claimed it was hell, we were a test case in our area and nobody seemed to know what they were doing. It took 8 weeks for our first payment, which was awful obviously but our landlord and local authority were very understanding and made it as easy as possible for us (we were allowed to pay £5 a week rent until our first payment came through, and no council tax. Obviously, when our backdated payment finally came through we paid off arrears)

But since then, it's been a breeze. DH and I have both changed jobs, had differences in income and therefore differences in monthly UC payments. We've moved house, and the children have changed schools but throughout it all, our payments have been reliable. We don't have to inform them if our monthly wage goes up or down it's all done through HMRC.

I can't speak for how well it works if you're self employed, both unemployed or a single parent, because I haven't experienced that. I've been unemployed with DH in work, and there was no requirement for me to look for work unless I wanted to due to his earnings, which takes the pressure off significantly.

So AIBU to think that if you're a low to middle earner, UC works well? The rollout has been horrendous, yes, and that needs fixing. But once it's all settled, it's by far a better system than tax credits ever was.

I'm ready for a lot of negativity, because that seems to be the norm, but I'd be interested to hear from anyone else with a positive thing to say about it. For the record, I'm a Labour voter and die hard socialist, so it pains me to be completely on board with it. But there we go.

OP posts:
Babyroobs · 08/02/2019 20:02

YANBU - I help a lot of clients to claim it ( mostly ill people with cancer) and they are being sent the work capability assessment form quickly so that that element can be put into place when it is due. Thankfully not had too many problems with terminally ill people getting the right elements in place also except for one case where a terminally ill man was still being threatened with sanctions because the correct information hadn't filtered through but this was in the very early days of UC. I think if it works well all is good. I hear loads of people on facebook sites moaning about not being the same payment each month but surely that is good in that if you earn more you get less UC, it's a top up benefit so that makes sense. Surely better than ending up with massive overpayments at the end of the tax year ?? However there are problem areas particularly claiming back childcare costs and the 5 week wait and deductions being made leaving people with not enough to live on and these need to be addressed asap. Also l'm seeing quite a few EU residents failing the habitual residence test and waiting weeks with no money and having to appeal.

MyDcAreMarvel · 08/02/2019 20:03

I wasn’t meaning it harsh just a bit co fused. £2260 is not low income it really isn’t so your experience of universal credit is so far from the norm is not a real comparison.
With no UC at all you could still eat ,be warm , buy clothes even have holidays and other luxuries.
People who UC is not working for is those who need it to survive.

Imustbemad00 · 08/02/2019 20:17

Positive experience here too

I don’t know why people have the impression you are left 6 weeks with no money when you change over, you won’t be. You can take an advance. Depending on your circumstances you can get quite a bit. I only asked for £300 and paid it back at £25pm.

Most landlords that accept tenants on housing benefit and councils are well aware of the situation so will not evict you during this period.

I’ve had no problem with my payments every month, if I work a bit of overtime it adjusts accordingly.

Claiming childcare is a bit of a nuisance as you have to provide fresh proof every month, upload it online and they approve it. Problem is my childcare provider doesn’t issue an invoice as such, so some months they will query the receipts I send but I’ve never not got the money.

I work 18 hours per week. Im a single parent. Since my claim began 18months ago I’ve not been contacted about work or asked to go in to the jobcemtre. They leave me completely alone.

Myusernameismud · 08/02/2019 20:42

No, but 800 a month for a family of 4 is low income. And when DH was out of work, that's all I earned. And one month when I was in hospital and had used all my sick leave, I only took home about 380. So I think I can safely say that throughout all our differing financial circumstances, UC has been reliable.

OP posts:
LakieLady · 09/02/2019 11:27

@BrilloPad: Please submit a formal complaint. It seems to be the only way of getting them to see that they're cocking stuff up, and things tend to get sorted quite quickly once a complaints resolution manager gets involved. You can do it online:

makeacomplaint.dwp.gov.uk/

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