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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Would this annoy you? (Airbnb stay)

101 replies

mydogisthebest · 04/02/2019 19:00

Me and DH have used Airbnb a lot and always been more than happy with the places we have stayed. We always chose the whole place and not just a room.

We stayed in place over the weekend which was a self contained apartment at the end of the owners' garden. We had our own parking space and own gate through the garden to the apartment.

We arrived Saturday afternoon and the owner showed us round. She was very nice and friendly but a bit over the top. The place was quite small with a kitchen area at the end of the living/dining room so everything was in clear view but she pointed out the fridge, the oven, microwave, washing machine etc. Then the bedroom and bathroom, again pointing everything out

She asked if we had any plans and we said we were spending Sunday with my family. She then asked if we knew what sort of time we would be out as she would come in and change the towels.

I had seen that there was a large pile of towels so said not to worry as we would not need new towels and could dry our used ones on the heated towel rail anyway,

So we unpacked and then went out to meet friends, not getting back until about 1am. We literally went to bed, got up at 8am, had a shower, ate breakfast and went out to go to my family. We washed up our breakfast things but left them on the draining board.

We didn't return until about 10pm. As soon as we got in and turned the light on we could see the carpet had been hoovered just because of the way the pile was. We then saw the owner had put the breakfast things away. I went into the bedroom and she had re-made the bed and piled all the cushions back on it (I had left them on the floor as I could not see the point of putting them on the bed only to take them off again when we went to bed).

She had put clean towels in the bathroom even though there were 4 bath towels and 6 smaller towels on the side which we had not used.

She had also tidied up my makeup and put our toothbrushes and paste which I had left on the shelf in the bathroom into one of the glasses which were there.

Both me and DH found this odd and rather annoying. The carpet didn't need hoovering (we had barely spent any time there), we would have put the breakfast things away ourselves., we didn't need new towels and I didn't want our things tidied up.

We were only there 2 nights so no need whatsoever for her to go into the place.

We go back to the area at least once a month and were hoping that we could use this place all or most of the times. It was really lovely and had everything we could have wanted. There was even things like eggs, milk, bread, 6 different breakfast cereals, croissants, jams, butter, biscuits, fruit, chocolate, tea bags, proper coffee.

DH is now adamant he doesn't want to stay there again. I tend to agree but the place is really is lovely and very reasonably priced (much cheaper than any hotel in the area and almost all the other Airbnb places).

They have loads of reviews all of which are not just positive but absolutely raving about the place.

So what would you think about it? Would you be annoyed or uneasy?

OP posts:
Sarahjconnor · 04/02/2019 20:53

This reply has been deleted

Message withdrawn at poster's request.

Fantababy · 04/02/2019 20:54

Remember, there are lots of people on here who change their towels daily. So maybe she's just one of 'them' people.

BiscuitStories · 04/02/2019 20:58

I would find it intrusive too, expecting more a rental than a serviced apartment kind of thing.

That said, if the place is so great and cheap, I would go back - now you know what to expect, just don't unpack too much.

On balance, I'd rather an over-enthusiastic host in a clean place than a noisy and dirty one full of issues.

HollyBollyBooBoo · 04/02/2019 20:58

I would hate my stuff being touched! She was really invasive. Maybe have an honest conversation with her about the level of privacy you want as you'd love to come back etc.

MorrisZapp · 04/02/2019 21:02

I love that you came in from a day out and your DH suddenly went 'hang on, look at that carpet pile!'

hellojason · 04/02/2019 21:04

The owner sounds completely OTT to me and possibly OCD! There's no need for all that cleaning and fussing for a short stay and it's intrusive. I'm amazed at the number of people on here who think that's commendable hosting. Not normal IMHO.

If you go again you may need to state firmly that you'd rather not be so over 'serviced' but she may not take well to that.

Miane · 04/02/2019 21:04

You're bloody weird if you find that level of service annoying, most of us pay a premium for it.

Not weird at all. I stay self catering precisely because I value privacy and find hotel staff moving my things intrusive.

We rarely stay in a hotel for more than one night.

In this case if the location is really perfect I might contact the owner and say you’d like to stay again regularly but you really dont want room service/cleaning while you are there.

marymarkle · 04/02/2019 21:05

Even hotels offer you the chance to opt out of this.

kateandme · 04/02/2019 21:08

going above and beyond but it seems like she was going above and beyond to be helpful rather than have a nosy or anything unterward.

Lifeofsmiley · 04/02/2019 21:09

This is one of the things I love about going away. I do everything at home and love a break from it and definitely would pay a premium for it. But I know it’s not to everyone’s taste but I wouldn’t let it put you off staying again just give feedback you found it intrusive and can she tone it down.

mydogisthebest · 04/02/2019 21:10

Pinkbells, no she is not new to it. Has been doing for around 2 years.

Bluebeck, why do I sound hard to please? DH was more put out about it than me. We choose Airbnb for privacy. If we didn't want that we would use an hotel

OP posts:
NCjustforthisthread · 04/02/2019 21:11

you can't win really can you. She just wanted to make a good impression , just stay somewhere else next time.

Thesnobbymiddleclassone · 04/02/2019 21:11

She was clearly just being a good host.

TaimaandRanyasBestFriend · 04/02/2019 21:14

I'd have loved this!

GabsAlot · 04/02/2019 21:14

id agree about the perosnal items being touched no need and in hotels they dont change the towels if u dont want them too

this owner had been asked for no towels and nothing cleaning but she went and done it anyway

ColdCottage · 04/02/2019 21:14

Sounds great to me but if you want to go again just very kindly but clearly say you'd not like her to come in as you rent whole places for the privacy so if you cane again you'd like to know she would leave the place 100% to you for the duration without coming in for anything. That it's just a personal preference.

thenightsky · 04/02/2019 21:20

I bet someone moaned when she didnt go in and clean, so the poor women now feels like she has to

^ this ^
It sounds amazing and I want to stop there now!

Yabbers · 04/02/2019 21:33

She came in and cleaned whilst you were out? Struggling to see the issue.

Worth remembering part of the reason places do this is for maintenance. It gives them a chance to spot spills that might stain and cleaning a bathroom daily really helps avoid long term wear and tear. Not that important in your home, but if you’re renting somewhere, a quick wipe daily means you don’t have to spend so long cleaning at the end of a stay and keeps it sparkly for longer. (Ex hotel housekeeper here!)

CowJumping · 04/02/2019 21:36

Wow, sounds great. Where is it?

mydogisthebest · 04/02/2019 21:59

Yabbers, it is really not necessary to go in and clean every day is it? If you rent a holiday cottage the owner or cleaner doesn't go in every day.

We have stayed in probably around 25 different Airbnb places in the UK and abroad and not one of the others went in while we were there. One we stayed in for 7 nights.

I keep anywhere we stay clean as I would at home. I wipe round the shower, basin, kitchen sink etc every day. When we leave I clean round. She knew that because she mentioned some of the feedback we had from places we had stayed. Most of our reviews mention how spotless we left the place plus things like stripping the bed

OP posts:
Maelstrop · 04/02/2019 22:15

Can you say to her next time that you really value privacy so would prefer to not have her in there while you’re staying?

Maryjoyce · 04/02/2019 22:21

You sound mad to me.
Why would you complain about someone tidying up. She sounds like a great lady to me

bewilderedhedgehog · 04/02/2019 22:26

I can't really get worked up about this. I do understand that you would have preferred her not to do this, but given the number of problems in the world, someone tried really hard to provide a good service for you. I think that is nice - good for her. If we all tried like that, I am sure life would be much nicer!

mydogisthebest · 04/02/2019 22:31

Maryjoyce, but why did she feel the place needed tidying when she knew we had literally only slept there? Even if we had been there all day and evening it would not have needed tidying.

I don't need or want someone clearing up for me and doing things that don't even need doing. I also don't want someone moving my personal things around. That is just creepy and something I would never do.

OP posts:
brizzledrizzle · 04/02/2019 22:34

She's offered a good service, if you'd told her not to do anything like that then YANBU but as you didn't you can't complain about how helpful she's being.