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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

To not return this parcel?

14 replies

Paininthearseparcel · 04/02/2019 18:02

I accepted and opened a parcel today thinking it was the one I was expecting, it's not! This unexpected parcel has my address on but with a different name, it's a spare part for a fairly high ticket item. After some time on hold I managed to get through to the company to arrange a return, I told them that as I live rurally they will have to come and collect it as it's an hour's round trip to the nearest post office. They asked for my email address to send me the details for arranging a courier return. The email is a returns label for royal mail that needs taking to the post office!

I have messeged them via social media to say they need to send a courier, they are insisting that I take it to the post office or to call royal mail myself to see if they will collect the parcel (I don't think they do collections do they?)

AIBU to insist they collect this parcel? The post office really is out of my way and I only send a parcel twice a year if that! I don't really want to keep hold of this thing for months on end.

OP posts:

Original poster

Paininthearseparcel · 04/02/2019 18:06

So as not to drip feed I have checked with my banks as my address was also listed as the billing address, it's not something I have paid for. They said on the phone it is just a part to for a faulty item so no money would have exchanged hands.

OP posts:

dementedpixie · 04/02/2019 18:08

Just tell them if they want it they will have to arrange to collect it.

Bumblebee27 · 04/02/2019 18:09

Absolutely not. Their error so they should sort it. Why should you spend your time and fuel costs doing their job for them?
Presumably the genuine owner will contact complain that they haven't received the item and they'll probably just get a replacement free of charge.
Start seeing how much you can get for it on eBay 😂 (joke, maybe hang on to it for a while first)

Giraffey1 · 04/02/2019 18:11

They are being cheeky. If they want it, they can arrange to collect it!

SnuggyBuggy · 04/02/2019 18:12

It's their job to rectify this. Cheeky fuckers

Somethingsmellsnice · 04/02/2019 18:14

Message them saying: you have sent something unsolicited to my address. If want it back then you can collect it within 15 days of the date of this email after which time I will dispose of the item.

sittingonacornflake · 04/02/2019 18:15

100% they should collect. I'd tell them they have 14 day's to collect or it's being disposed of.

sittingonacornflake · 04/02/2019 18:15

@Somethingsmellsnice ha cross post

longtimelurkerhelen · 04/02/2019 18:16

I wouldn't waste another second of your time on it. You informed them of their error. It is up to them to collect it. Not your problem. If they make contact again, tell them to collect it themselves, you will keep it for them for 24 days and then tell them you will be charging them storage costs. :)

longtimelurkerhelen · 04/02/2019 18:17

14 days

AGHHHH · 04/02/2019 18:18

Their mistake, their problem.

Greyhound22 · 04/02/2019 18:19

No balls to them.

I had this with Jojo Maman Bebe. Sent me two of my order instead of one and told me I needed to take one to the PO to return. It was a big box of wooden toys. Said no way was I lugging that to the PO they could pick it up. Arranged two days with them to pick up and they failed to turn up on both occasions. I them sent them an email saying if they didn't arrange collection within 14 days I would dispose of.

Never heard from them again and I donate the toys to the local Christmas appeal.

hastingsmua1 · 04/02/2019 18:19

Legally if they make a mistake in sending you their goods, the goods are still their property (not unsolicited goods so not yours) but they have to retrieve their property at no detriment to you. You are an involuntary bailee.

This means that they have to pay for the postage. They have to offer a suitable method of retrieval, so in your case a collection. Hermes is dirt cheap - there’s no way that they can’t arrange a Hermes collection, it’s probably just low-tier customer service associates not knowing how to properly resolve this situation and fobbing you off! A manager would be more useful.

If they truly can’t arrange a collection, then realistically they should pay for a taxi there/back to the post office.

Give them a reasonable deadline, say 30 days, to collect their items and tell them that after that period you will be leaving their stuff on the street/in the garbage/sell it etc.

PinkSquidgyPig · 04/02/2019 18:21

Can they find the correct address. If it's near you I guess you might be more willing to take it to a neighbour than make the long journey / queue at the PO.
Actually I had a parcel sent to my address, but different name. I contacted the company. They said just keep the item. But I had a quick look for the name on Facebook, found the name and recognised the picture as a (more distant) neighbour who I am nodding terms with. But didn't know her name.
She's happily reunited with her parcel.

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