Please help!
I purchased a pushchair from next over 3 weeks ago, on my credit account, with a view to spreading the cost over a couple of month, and I was meant to be delivered by DPD a few days later.
It suddenly stopped tracking in some warehouse 250 miles from me, saying there was a delay. I called DPD and it turns out the parcel had gone missing from this depot.
A missing parcel case was opened, and I contacted Next to give them this information. Including the lost parcel case number.
They agreed to send a replacement and take over the case for the missing parcel, since the contact for delivery was between those two parties.
Got my pushchair fine, then I logged into my Next account to find I was over my credit limit and had both pushchairs on my account 
my minimum payment also reflects both with the interest added too. Plus it can’t look great on my good credit file.
I was never told this when I called, nor did I agree to it!
I called and was told it will readjust in a few days. It hasn’t. Now I’m being told I need to wait for them to finish this lost parcel investigation. I ask for calls back and no one calls me.
This doesn’t seem right or legal to me? Can anyone advise? I’m fed up of Next giving me the run around 
Desperate to sort this