To think they should refund me?

[SydneyFrexkle]

Bought some protein drinks because they had 20g protein in them. Very clearly stated on the website. Expensive too.

Afterward I received them I found out they only had 10g and they won’t let me return them.

Surely I should be allowed to under false advertising?

drinkcocopro.com/product/coconut-pineapple-8-x-330ml/

Is the same picture as the holland and barrett one and has the same nutritional information as the one she got

Its clearly their fault - the product in the photo then does not relate to the nutritional information

Legally, you are entitled to a refund. I'd go back into the store and speak to a person rather than doing it online. Keep repeating that it is your statutory right to get a refund when an item is not as described.

Bombadier, OP is not being at all vague. She ordered a product with a name and that name matches the photograph they provide. The nutritional information on their website for that product is wrong, but there was no way for her to know that until the item arrived.

The product she has matched name, photo, volume but the nutritional information is the correct info from the manufacturer. H&B put the wrong information online, so she is entitled to a refund.

She ordered a product with a name and that name matches the photograph they provide.

Wrong. As already explained Cocopro produce two different products. The description and name of the product does not match what the OP has received (she has received the one in the picture, which is not the described item).

We still have no idea what reason H&B have given for not allowing the return of the product, or what discussion OP has had with them, as despite being asked by several posters, she has not told us.

I don't think anyone has suggested that the OP is not entitled to a refund, but rather that she has not given the retailer an opportunity to remedy the problem. Sadly she does seem to have a history of starting vague threads and not returning to them.

No one has said she shouldn't get a refund.

If she posts a photo of the front of the carton, that might clear the confusion up.

She has ordered their protein version and should have got the protein version.

But the nutritional look like the normal (non added protein version)

The CocoPro website only shows one version.

"What aren’t you understanding?"

Why OP hasn't answered the question "Why won't they let you return them?"

Already opened? Bought months ago? No receipt?

*She has ordered their protein version and should have got the protein version.

But the nutritional look like the normal (non added protein version)*

Really? The values on her pack match the protein one on CocoPro's own website.
drinkcocopro.com/product/coconut-pineapple-8-x-330ml/

I've returned products to holland and barrett with no issues. Did you open the drink, OP?