To think this is really unfair?!

[MaryPoppinsPenguins]

I needed to book a room to stay over for a wedding in February. At 11pm last night I went onto booking.com to book our room... I went through the whole thing and put my card details in and got the confirmation...

It was for last night! I obviously pressed back somewhere and the date reset to the day I was looking and I didn’t realise. As soon as I got the confirmation at 11.45pm I tried to call, no answer, and then emailed to say I’d made some mistake and I was trying to book for X date in February and obviously wasn’t trying to book into a hotel at 11.45pm on the day I booked it and could they please change it to the date I needed, so sorry etc.

I got the reply today saying sorry, but the hotel cannot grant these exceptional circumstances and your card had been charged £255 for last night.

Wtf???

Why would I book a hotel room at that time for that night?? It was clearly a mistake and I still wanted to book a room... I called the hotel and they confirmed that, sorry, they can’t do anything, this is their policy.

I don’t know who exactly to complain to but I’m super upset that they can’t see common sense in this situation??

By all means speak with someone further up the management chain, but reporting the payment as fraudulent would be, well, fraudulent, and "slating" either b.com or the hotel on social media is unlikely to get you a positive response, as I'm afraid that this mistake was your own.
Best of luck, I hope b.com management can agree to help in some way

Yes go on tell the bank is fraud and when the hotel argues it is not the OP is the one actually commuting a criminal offense.

I hope the OP does not follow through with such stupid advise, do you think lying to the bank and saying its fraud that companies dont have recall to actually challange it? Because they do I know this because i have done so.

Some used my DH services paid by credit card then before the month was over claimed it was a unathozired payment (it was in the regino of £3,000) so not pocket change. The CF though she could get a service AND get to keep her money as banks auto refund etc and then challage companies (they do but if companies can prove it was a legit transaction banks claw back the money AND add costs and companies can if they so wish can contact the police / take the legal route)

While big chains might not bother fighting it (pocket change to them) other companies can and DO take it further and courts will award damages + interest and you could be looking at jail time or fines on top of a CCJ but hey if you want to take that risk go ahead.

I had an horrendous experience with Booking.com
Long story short I'd booked accommodation for 12 girls for a hen. Over £1k in total they'd gave me all the money
Someone asked to be added in at last minute so I emailed them requesting this
They said yes and asked me to confirm the booking before x date and pay
It was over a weekend and I put it on Monday's to do list. They called me on Sunday but I missed the call.
Because I don't confirm the extra person by the Sunday they cancelled the ENTIRE booking, non refundable!
I cried and cried... they kept quoting terms and conditions and wouldn't budge.
I didn't sleep for days.

I got in touch with our lock BBC consumer programme and they had it sorted in a matter of days.
I got the booking reinstated, an apology plus compensation

They are absolute cowboys! Please try similar, it worked a treat for me

Local not lock