Did anyone else get a surprise Virgin Cheque...

[Faultymain5]

for no reason? I only ask, because I would have cashed it, but DH called them to ask them what it was for and they have not a clue. They are investigating. Very weird, as it could have been thousands of cheques sent out.

Just trying to work out how this could be a scam, or just a simple mistake. Too late to try and cheque it if it is a simple mistake as we now know we're not entitled. (Though we thought it might be because of all the times we were without a service).

How much was it for?

Oh £120 something. Not a lot in the great scheme of things but would have been handy

I'd cash it anyway 🤷🏼‍♀️

That would be theft @thewifipasswordis and you would be extremely likely to be caught.

You’ve not recently changed mortgage and it’s a cash back?

Virgin once sent me a cheque because they believed they had overcharged on my mobile contract as the phone was paid off. I didn’t have a phone contract just sim only. It was £40 and told me to keep the money for the inconvenience.

Singlebutmarried we have changed mortgages but not with Virgin.

Propertywoe I actually don't know what they've said to my DH about the cheque other than they know nothing.

There was a really long (over a week) outage in my area that they issued refunds for, maybe it was for that and you had mistakenly been added to the list of people affected?

So the cheque just arrived in an envelope with no other correspondence?

Anything to do with this maybe? Virgin have been sending out refunds.

www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2018/ee-virgin-media-fined-overcharging-customers

If its too late to do anything with it now then I assume the cheque is dated over 6 months ago. Did you have any problems with Virgin back in June or July? Any loss of service? Overcharged for a handset that had already been paid for? Any previous complaint that could have been referred to Ofcom?

Have you recently signed up to their TV service and it was a cashback deal for new customers?

@ShartGoblin, no idea, they are investigating allegedly.

@allinthelineofduty yep, no other correspondence, just the cheque.

@GeminiRising I'll check that out. They said they are investigating.

@DanielRicciardosSmile it's too late, because they said they know of no reason why we should have it. The implication being we do not have a right to the money. Just spoke to DH though and he said they are investigating. Knowing Virgin, it will be 6 months before we hear back

@BarbaraofSeville, no we've been with them for more than a decade. Going to check out GeminiRising's Ofcom thing to see if it's that though

@GeminiRising, I believe we have a winner!

Notably, In addition, customers who move house within Virgin Media’s network, and retain its services, will no longer have to sign up to a new minimum-term contract to avoid paying early-exit charges. Instead, they can now continue their existing contract at their new address.

That would be us.

Excellent! Get that cheque in the bank then