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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

AIBU to ask for full refund of newly purchased, and now broken down car?

46 replies

fourthusernamebutwhoscounting · 19/12/2018 10:40

I've had it less than a month. I think I understand that I have some rights under the Consumer Rights Act 2015.

Can any legal-types help me draft an email to the dealer, or AIBU to ask?!

OP posts:
darlingShelby · 19/12/2018 10:46

Was it a trade sale or private?

Original poster
fourthusernamebutwhoscounting · 19/12/2018 10:48

It did come with three month warranty. I have lost confidence in the car now. It's in the garage who say it's working fine Hmm
Breakdown man said he thought the gearbox was faulty and not to let them for me off without replacing the actuator.

OP posts:
Original poster
fourthusernamebutwhoscounting · 19/12/2018 10:48

Via a dealer, thank you for your reply!

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darlingShelby · 19/12/2018 10:54

You do have rights as it was a trade sale. You even have a few under private —unless the seller is a shit—
I would go back to the seller, for the first step and try to get a refund.

Things should not be going so wrong on a just purchased vehicle.
Contact the dealer and see what they say Smile

flamingofridays · 19/12/2018 10:58

yes take it back! I had a thread on this a while ago, I had the car 7 days and it broke down. I got a full refund.

ring citizens advice, they will tell you what to do, send letters, how to word things. x

mycatisfatter · 19/12/2018 10:59

You need to do this quickly if it is less than a month since you purchased it and you want to reject the car. I have done this myself and did get my money back.

Knowivedonewrong · 19/12/2018 11:06

Yes. You can. Hopefully if it's a reputable dealer then they should be able to help you.

Original poster
fourthusernamebutwhoscounting · 19/12/2018 11:18

Amazing, thank you! I am pleased to hear people have had good experiences doing this.
My car thank you for the links, I will look at those now.

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Original poster
fourthusernamebutwhoscounting · 19/12/2018 11:18

Sorry mycat

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Tunebeo · 19/12/2018 11:22

You need to return the car within 30 days and you should be able to get a full refund. Do it via email or letter so you have a paper trail. If they don't cooperate, and you paid even a small deposit on your credit card, go to your credit card company and ask for a section 75 review.

Tunebeo · 19/12/2018 11:23

Note that if you have used the car a lot since you got it, the garage is entitled to deduct milage of between 25 and 45p per mile in line with HMRC guidelines

Original poster
fourthusernamebutwhoscounting · 19/12/2018 11:30

Ok ridiculous question. Presumably I ask dealer first for refund then attempt debit card chargeback?

I hate confrontation!

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Original poster
fourthusernamebutwhoscounting · 19/12/2018 11:31

I should have walked away when they said they didn't take credit cards.

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Original poster
fourthusernamebutwhoscounting · 19/12/2018 11:32

The car is currently in their chosen garage, I don't even have it to return it!

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Original poster
fourthusernamebutwhoscounting · 19/12/2018 11:32

Happy to pay for the mileage.

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mycatisfatter · 19/12/2018 11:51

Write to them. Tell them you are rejecting the car. This is the law. You can reject within 30 days. But you have to do this quickly. Give them the letter by hand or send recorded delivery or ideally do both of these things. Do not get into a conversation with them. Be a broken record. The car is rejected and you want your money back.

Birdsgottafly · 19/12/2018 12:00

I dealt with this for my ex.

The garage had a warrenty that didn't click on until the car had been purchased, for two weeks.

So they told my ex to wait and he'd get a new clutch etc, so a better car without the dealer losing money.

But yes, you can get a full refund.

Original poster
fourthusernamebutwhoscounting · 19/12/2018 12:11

Great, thank you - I am writing the email now using which? template posted above.

Unfortunately the garage it's at now says they can't find a fault Confused.

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Original poster
fourthusernamebutwhoscounting · 19/12/2018 12:43

I've done it, I've sent the email! I really hope this goes smoothly. Thank you all.

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flamingofridays · 19/12/2018 13:31

can you get someone independent to look at it?

I got an independent garage to look at mine, he confirmed it was indeed fucked, and I took pictures of the error codes. The dealer I bought it from asked me to take it to their garage which I did but I informed them I already knew what was wrong with it and I was rejecting it regardless of what their garage said, as I had already had my own advice. They took it back.

Good luck op!

Original poster
fourthusernamebutwhoscounting · 19/12/2018 14:04

Hmm. Reply says manager away so can't authorise. Also as car currently at garage being repaired, I can't now claim refund.

What should I do now?

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Original poster
fourthusernamebutwhoscounting · 19/12/2018 14:06

Ooh thanks flamingo. Should have done that earlier. Do you think I could use the AA breakdown report as independent?

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Original poster
fourthusernamebutwhoscounting · 19/12/2018 14:07

Dealer has now suddenly offered a courtesy car which mysteriously wasn't available last week when I asked for one.

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