I have a lovely new kitchen, including a pricey range (pricey to me). I have professional cleaners (a company) that cleans. They come any time in the day and as a cleaning team, I don’t know how many and precisely who is coming. This is for context.
One of the cleanest this week damaged a small item in my range. They messsged me about it and said they would replace. Long story short, after a number of emails to place I bought it, replacement parts company (listing shows a whole pack of these parts, not just one), I eventually got the code to order just one of these replacement parts.
As I have a lot in in my own business with fun up to Xmas (orders to fill), house to sort (various tradesmen) and xmas shopping still to do, feeling a bit stressed with how much to do. Often having to do try to build in post office runs to collect packages into my busy schedule.
AIBU to have given cleaner link to order (and pay for) replacement part, organise receipt of delivery/collect)? It’s not pricey, about £25. For me, it was really more about the hassle of just one more thing to do.