To think I should be entitled to my money back?

[hooveringhamabeads]

I took my daughter and her friend to an event yesterday. A couple of days before the event I decided that I would go with her as she was anxious about going without me. By this point tickets had sold out, so I bought one on a site for buying and selling event tickets.

I was a bit worried about this, as the system is that the seller uploads their emailed ticket, and then upon payment the buyer is emailed the ticket by site (not the seller directly). It did occur to me that there was nothing to stop people from doing this, but still attending the event themselves, but just making sure they got there really early so they were still likely to be the first one to use the ticket. Tickets are scanned when you get there and obviously each barcode can only be used once.

We got to the front of the queue yesterday at the event, and I gave the security man the three tickets. He scanned the one I’d recently bought first, and the scanner made a no sound. At the moment, the man got distracted by something his colleague said to him, and then he turned back to the scanner and looked confused and said “have you already been in and come out again”. I said no and he said “oh, I must have done something wrong there”, then scanned my other tickets and let us in.

I could tell from the noise the scanner made that the first ticket had already been used. I got an email today from the site I bought it from asking if everything had been ok with it, and I chose the ‘no’ option. I then had to fill out a form where I honestly said what had happened, but that we still got into the event.

The seller messaged me back to say he was sorry, but he had uploaded the wrong ticket to the site, and used the one he’d uploaded by mistake. Now this is possible, but on the other hand he could have been planning to scam me all along.

AIBU to think I should be entitled to get my money back, as what I bought was a valid ticket to the event, but that’s not what I received? I’m not sure how far I’ll get as I’ve already told the site I still got in, but that was a complete fluke.

Sorry that was long 😂

If I sold an e ticket that I had mistakenly also provided to another party so only one of them could use it to gain entry, I would not expect both of them to pay me. One could use the ticket, one couldn’t. I wouldn’t expect double payment on the basis that I actually had another ticket sitting at home unused all along, but made a mistake. Why would my negligence be anyone else’s problem? I would accept responsibility for my own error. The fact that the additional person got in anyway wouldn’t entitle me to the money.

Agree that you're probably entitled to a refund because it was an invalid ticket. My reading of those T&Cs is that it's at Ticketswap (or whatever the site is called)'s discretion. That is, you put your case forward, the seller puts forward theirs and then the site determines.

Cracking security by the venue there - I'm very surprised you got in!

Know when to walk away. You argue the seller got away with selling a duff ticket but you got away with getting into the event on a duff ticket.
Let it be.

You are kissing the point that most second sites are NOT legal. It doesn’t matter what their website says. Of course a website isn’t going to say “you can buy tickets here but it’s not legal”.

Wait everyone here saying you shouldn't request a refund because you got in, but everyone's forgetting this bloke has basically got away with OP money and getting in for free himself!

So yes you should request a refund, and then email the company and give them the money back!

If you hadn’t got in (by luck / chance) you would have been eligible for a refund from the seller.

She did get in.

As per usual with Mumsnet I don’t know where the brains are with 75% of the people on this thread.

Your post makes no sense logically or legally. You're in no position to call others thick.

Wait everyone here saying you shouldn't request a refund because you got in, but everyone's forgetting this bloke has basically got away with OP money and getting in for free himself!

It all depends if he genuinely did have two tickets in the first place though.

OP your reasons for buying the ticket is not relevant, your dislike of the event is not relevant, what might have happened is not relevant.

All that matters is if you believe beyond reasonable doubt that this guy is a scammer and not someone with a spare ticket who accidentally sent the wrong one.

Wait everyone here saying you shouldn't request a refund because you got in, but everyone's forgetting this bloke has basically got away with OP money and getting in for free himself!

Wouldn’t that be the case for the OP too if she got a refund.

Whatever the rights and wrong (and to me, he definitely sounds like he is in the wrong here), if he is a scammer I doubt very much you will get your money back. He will find a way to wriggle out of it for sure.

Grabby, grabby, grabby

I wouldn't expect your money back, but I would report him to the site.

The seller has admitted the ticket she received was not the one he listed for sale.

She was lucky to get in....

Seller was in the wrong... He has not completed on agreed transaction, in law he owes her a refund...

I totally get that the piece of paper was the wrong one. And something could have happened.

But it didn't. You got in. Reported to the site just uncase he is a scammer.

Job done. Dont see what else there to do with this one.