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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To not expect to be served a ready-meal when I eat out?

300 replies

WeBuiltThisBuffetOnSausageRoll · 08/12/2018 16:20

We bought some gift vouchers for family members for a big chain 'restaurant' place named after two Italian gentlemen that they love and go to frequently. All fine.

But it got me thinking as we personally can't stand that place. When we went there with them once, the food was terrible - chewy, tasteless and thoroughly unappetising, the same as it was when we went some time ago - I suppose we were hoping it might have changed in the meantime, but it was actually worse. It wasn't cheap either.

We've experienced this at a number of other places too. Looking online, it appears that it's become the norm at a lot of restaurants to have dishes prepared centrally (often from a generic third-party wholesaler) that they then keep in the freezer and just heat up - often in a microwave - when they're ordered.

We don't have ready meals at home unless it's a real emergency - in such cases, we'd rather have something simple and basic like beans on toast or a sandwich than a microwave meal, which we invariably regret immediately afterwards anyway.

We're not snobbish in any way - we've had many a satisfying meal at greasy spoon/transport cafes and pubs where they've had a chef who actually cooks rather than just microwaving. We don't like and couldn't afford and would probably be turned away at first glance from 'gourmet' restaurants owned by a celebrity chef and with a waiting list, but we're happy to pay a fair price for a good meal.

The worst ones are carveries, where 80% of customers are eating pretty much the same thing all day, with a steady stream of demand, and yet some still use frozen roast potatoes and Yorkshire puddings.

It seems like a lot of people don't mind it, and some obviously enjoy it, which is great if you do - maybe the atmosphere and theme/surroundings is what matters most to some folk - but I really wish there was some clear way of knowing in advance whether a cafe/pub/restaurant serves food prepared and cooked on the premises or just shoves an unpleasant ready-meal in the microwave for you. Maybe something like CAMRA accreditation but for food rather than just beer?

OP posts:
Missillusioned · 09/12/2018 00:44

I really like McDonalds. It's quick, cheap and consistent. And I think better quality than the likes of F&B.
I also like nice meals in non chain restaurants. But the chains seem to give the worst of both worlds. Not cheap like McDonalds or quality food. It puzzles me why they are successful

Missillusioned · 09/12/2018 00:48

A quarter pounder with cheese from McDonald's costs £3 something and is about 500 calories. I'm not going to get 500 calories anywhere else for less than £4.
So if you're wanting food as fuel rather than for the experience, why would you go to F&B's?
And if you're going for the experience, again why would you go to F&B's?

GallicosCats · 09/12/2018 00:55

This is why I quite enjoy watching the early stages of Masterchef Professionals and seeing the ones with no formal training and more ego than talent getting ruthlessly weeded out.

(Less keen on the fanciness of the later rounds though.)

WeBuiltThisBuffetOnSausageRoll · 09/12/2018 01:52

That's sounds great. But from a business point of view it's not. It creates waste because you can't actually predict what people will eat.

I owned a restaurant with exh. All cooked from scratch. To do it effectively without having a big staff bill for prep and service, the menu needs to be small.

It's a very popular restaurant. But customers do feel we should have had a big menu. But they don't realise that will run costs up......increasing prices.

I'm not suggesting you should make up loads of complete meals from scratch to cover everything that could conceivably be ordered, but I don’t know why a certain quantity of ingredients common to a number of dishes couldn't be pre-prepared in small batches at intervals – veg peeled, mushrooms chopped etc. Even if some of them went into the fridge ready for the next day's trading, they’d still be fresh and taste good, in a way that pre-prepared, processed, mass-market frozen food stuffed full of preservatives never does.

I agree with the menu-size issue, though. People have unrealistic expectations nowadays as they just subliminally assume there must be an instant app for everything – but if you explain to them, surely they start to get an idea of why you only have so many options? The sort who can't/won't understand, however much you make it clear, probably won’t end up being your core clientele anyway, and will just deviate back to F&B’s (which is fine, if that’s what they prefer).

If you know you only like fresh cooked on the premises right there in front of you grub, go to them.
Just don't go there if you really hate them. It's not hard, no-one's forcing you.

This is my whole point, though – I get that it’s probably safe to assume that a chain will do this, but while a lot of independent pubs and restaurants do continue to serve proper chef-cooked food, a lot of very similar-looking places have sadly taken the shilling and outsourced to 3663 or Brake’s. How do you tell?

I don’t know how true it is, but I read that one of the big pre-prep microwave-meal wholesalers had even deliberately given the brand name ‘Home-cooked’ to their most popular range, so that restaurants could (sort-of) truthfully ‘assure’ people that their food was indeed ‘home-cooked’.

Maybe I’ll start being bolder and call them up beforehand to ask where and how their food is prepared, but even that isn't very practical if you’re travelling on an unfamiliar route and you need to stop for a meal.

@Thunderpunt

Thank you for your very helpful input. Your restaurant sounds exactly like the kind of place that has pride and standards and which deserves to be very well-supported Smile

I'm kind of shocked that people expect something made from scratch in a place that charges under £10 for a meal.

Unfortunately you have to pay really quite a lot for a decent, nothing fancy, freshly cooked meal that's as good as a home-cooked one.

Plenty of traditional cafes do it and many proper pubs will have meals for a tenner or maybe a pound or two more. Steak or lobster will obviously cost more, but that’s just the cost of the raw ingredients. It’s not even like some of the microwave-meal places are particularly cheap (Wetherspoons is an exception, granted) – they just take more of the money as profit for themselves and shareholders.

Surely, what money you save on time and wages for skilled staff is somewhat negated by the cut that the producer/processor/wholesaler supply chain takes at every stage?

I have worked in many food establishments and it’s impossible to cook everything from scratch in such a small space. All restaurant chains use pre prepared food, most things are microwaved and fried, how else would they manage to have such a large menu? It saves on waste, it’s saves on money and it saves having to have a trained chef

And it also saves on having to eat quality fresh food that tastes of anything.

Maybe the large menus are the problem. If decent restaurants and food pubs could have the courage to offer a smaller menu – and plan their menus so that they have a number of ingredients common to a few otherwise-different dishes - and do what they do very well, people might actually come to realise that bigger isn't always better. Even places like McDonalds and Burger King (which I don’t include in my criticism because, although I'm not a fan, they don’t give any pretensions of being anything other than processed fast-food and their prices aren't too bad) only have very limited menus, with lots of crossover between the different items – and they seem to do quite well from it.

I think YANBU about F&B but YABU about carveries. All the carveries round here are fantastic value for money with fresh veg and lovely turkey, even if the potatoes and YPs are frozen.

But how can it be more expensive to buy a huge bag of potatoes and some oil and do big batches in the oven for the steady stream of customers than to pay a producer and wholesaler for processing, packaging and freezing what started off as the same potatoes? I understand that, if you choose the roast meal option on a Wednesday evening, from a wide selection of dishes on the menu, you will get frozen Yorkshires and potatoes (unless you’re willing to wait well over an hour after ordering, which nobody would be) – but a busy carvery at lunchtime on Sunday, where 4 out of 5 customers are having pretty much the same thing?!

OP posts:
Calledyoulastnightfromglasgow · 09/12/2018 06:40

I bet the carbon footprint of these shite eateries is MASSIVe if everything is prepared. Must be loads of single use plastic chucked each week

sashh · 09/12/2018 06:57

I think the problem is chains. Chain restaurants want every meal to be the same wherever it's served. You can really only do that with a central kitchen.

Find an independent restaurant and you will get much better quality.

If decent restaurants and food pubs could have the courage to offer a smaller menu – and plan their menus so that they have a number of ingredients common to a few otherwise-different dishes - and do what they do very well, people might actually come to realise that bigger isn't always better.

The problem there, for the chain, is that they like to be open 11am - 11pm so they would have to pay actual chefs who can actually cook. And the chefs have to cook consistently with no variation, I can't imagine it being a popular choice.

One chain pub near me did do occasional 'specials' which is about the best I think you can hope for outside an independent.

My favorite place is a lovely Italian place, they close between lunch and dinner service and one day a week. And occasionally they say they don't have something.

Elderflower14 · 09/12/2018 07:08

I went on a staff meal out once and was served sweet and sour chicken. It was 100 % a jar of Uncle Ben's sauce!!!

Balaboosteh · 09/12/2018 07:56

read that one of the big pre-prep microwave-meal wholesalers had even deliberately given the brand name ‘Home-cooked’ to their most popular range, so that restaurants could (sort-of) truthfully ‘assure’ people that their food was indeed ‘home-cooked’.

That’s phenomenal... Totally YANBU. And I get your question about how do you tell? There is such a huge problem in this country with the food culture. It’s not like this in Spain!! We are treated with contempt by chains and restaurants. Cost-cutting is everything and the better places are priced out by the competition from chains and ping-dinner merchants. Sad sad sad.

M4J4 · 09/12/2018 08:06

I haven't been to F&B for years as the quality got worse but our local one had an ooen kitchen and you could see them rolling the pizza dough etc.

NotAnotherJaffaCake · 09/12/2018 08:14

The thing is, for a long time an independent eatery was no guarentee of quality. Chains are so successful precisely because they are more consistent and better than a lot of the independents they replaced. Their selling point is that it’s food of an acceptable standard no matter which one you go to. And when you’ve been in town longer than you thought, the kids are cranky and everyone is a bit naffed off, of course you’re going to choose Pizza Express with stickers, colouring in and food you know your kids will eat rather than taking a risk and wasting money.

Don’t underestimate how crap food used to be in this country. Even now, a lot of the independent pubs who do everything in house aren’t that great, and still charge £15 for a main

And of course it’s far cheaper - and more efficient - to make everything in an industrial estate in Lincolnshire and farm it out. Wholesale is much, much, cheaper - hence the chains can make a profit even after silly money off vouchers. That’s before you’ve reduced your kitchen down to a microwave and a fryer, and maybe an oven - no maintenance or purchase cost.

TheSerenDipitY · 09/12/2018 08:46

I havent read the full thread
we are the same, when we go out we want a meal prepared fresh for us, and are happy to pay for that service... we get very unhappy if we are charged the same sort of prices but served frozen reheated stuff... we have and will continue to make complaints when this has happened... we had a fave chain restaurant, mostly same menu in all places but made on site, the local one changed hands and then changed the menu and the majority of the new items were the stuff you find in the supermarket and the fresh stuff had a huge price increase... we have been back 2 more times and the quality has continued to go downhill so we will no longer spend our money there.

i get rather resentful at paying restaurant prices and find whats been served can be found in the frozen section at the super market for a few dollars ( for example $15 entree 8 mixed wonton, samoas type things verses the whole box for $16 and you get 30 in the box at the supermarket or a hand crafted burger thats $27.50 and its got a pattie from a BB meat patties box which is 10 for under $10)
we dont eat out often as the husband works 4am to 5-6pm 11/3 so being 50 mins drive each way on country roads to the nearest town with restaurants we want something nice, not something we could have any old time...

VisitorsEntrance · 09/12/2018 08:57

There is such a huge problem in this country with the food culture.

The problem is that so many people are happy with this kind of stuff and keep going there.
Like I said before DH’s family always want to go to Hungry Horse and the like. They say we are being snobby when we don’t want to go. So we end up going and it’s another ‘vote’ for their shit food.

I’m very lucky in that where I live we have a lot of independent pubs and restaurants. Yesterday I had a a meal and a pint for £12. Freshly cooked, open kitchen.

Polarbearflavour · 09/12/2018 09:10

I’m trying to remember where I ate as a child with my family. So late 80s early 90s. We had independent Indian and Italian restaurants we went to sometimes. Occasionally Pizza Hut! And restaurants in hotels or attached to countryside pubs which would probably be called gastropubs now.

I don’t recall ever going out for breakfast or brunch. Might go to a tea shop or tea rooms. Or a cafe in a department store like Debenhams for a cup of tea.

Now there is a Costa/Starbucks/Cafe Nero everywhere! I don’t remember the adults drinking coffee then when out and about, certainly not in the middle of day in a plastic cup. It was served in a cafetière either at home with the weekend breakfast or after dinner with a mint when eating out!

SerenDippitty · 09/12/2018 09:11

For lunches, it's Subway or Maccy D's.

Subway use frozen part baked rolls apparently according to something I heard on the radio. So the breD is not technically fresh.

VisitorsEntrance · 09/12/2018 09:15

I remember when I lived in Guildford in the late 90s there was not a single chain coffee shop. A few independents but that was it.

In my childhood we had a single cafe in my home town that was not unlike an American diner, but I don’t recall many other places.

My parents ate out a lot when I lived at home and it was generally either the one Indian restaurant or local pubs.

mydogisthebest · 09/12/2018 09:17

VisitorsEntrance, I agree. So many people seem more than happy with food that is really not very good. Me and DH have told family that we don't want to go for a meal at Harvester and have been told we are snobby. We went to a Harvester last month because we were away from home, it was getting late and we were starving. The food was awful and, even though we were both really hungry having not eaten all day, we both left most of our meals. Even the salad bar was not good.

I am not a food snob but I refuse to pay decent money for a meal I can make better at home. What is the point of that? If I go out to eat I want something I can't make well or something at least as good as I can make.

I agree with the poster who said at least McDonalds is consistent (although I am not keen on burgers). Their chips though are not consistent. At some they are crisp but, far too often, at others so soggy. I also hate the fact that they put salt on them as I don't like salt

NotAnotherJaffaCake · 09/12/2018 09:37

To be honest given that so much of food served at restaurants is sling and ping, you might as well eat at a Harvester or Hungry Horse instead of a more “upmarket” place, where the only difference is the price.

Polarbearflavour · 09/12/2018 09:43

As a treat, we might go to a restaurant with a Michelin star. I presume all that food is cooked from scratch by actual chefs?!

rookiemere · 09/12/2018 10:09

Absolutely hate F&Bs . If I'm going to eat rubbish food , it should at least be cheap.
For a reasonable fast food meal out we go to Five Guys - more expensive than McDonalds but great burgers.

I actually don't mind the Toby Carvery as it's cheap as chips if you don't go on Sunday and has at least 5 different veg sides. If the three of us go on a Friday night it costs less than I could cook up the equivalent meal.

Polarbearflavour · 09/12/2018 10:16

Eating out / take out coffees are just another consumer bubble waiting to burst! I read a comment once that we are just a nation of people selling coffee to each other and I think that’s quite apt.

Expect to see more of these chains closing branches / going bust in the upcoming recession. It’ll be worse than 2008 which the economy hasn’t ever recovered from.

DGRossetti · 09/12/2018 10:17

Mildly surprised this thread got this far and no mentioned of Berni Inns Grin

There was a fascinating "Timeshift" on the BBC a while about about the UKs (lack of) eating out culture. A lot to do with WW2, of course.

Who can remember "Vesta Curries" being the height of home cooking sophistication ?

SushiMonster · 09/12/2018 10:20

This is why I quite enjoy watching the early stages of Masterchef Professionals and seeing the ones with no formal training and more ego than talent getting ruthlessly weeded out.

This!

I’m like “oh THATS why you get serviced such piles of shit sometimes in restaurants”

Polarbearflavour · 09/12/2018 10:25

My mum remembers Vesta curries and my parents used to go to Berni Inns. My dad had never had curry or pizza until he met my mum in the 1980s.

I think at one time only the wealthy ate out whereas now anybody can go to Pizza Hut. Pizza Hut tried serving salads on slates a few years ago to try and be more upmarket. I do like their veggie goats cheese pizza though!

Gwenhwyfar · 09/12/2018 10:28

"To be honest given that so much of food served at restaurants is sling and ping, you might as well eat at a Harvester or Hungry Horse instead of a more “upmarket” place, where the only difference is the price."

Well, the atmosphere is also important.

MadameButterface · 09/12/2018 10:28

Chain restaurants and pubs serve generic freezer crap, what a shocking and original revelation. Just don’t go to them. It’s not hard.

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