WIBU? Confronted after restaurant review.

[CantsitWontsit]

My DH and I ordered a takeaway for delivery Saturday night via JustEat.

We ordered at 7:30pm, the app said restaurant had accepted order and food would be there by 8:20pm.

We use this restaurant a lot when we want convenience. The food is okay, good value, and we occasionally eat in there as my parents love it.

My DH has never rated the place but uses it because it is convenient. Anyway, when the food wasn't with us by 9pm, he checked the app, and it stated it was delivered. He called the restaurant who said it would be leaving in a minute, but no apology or explanation. The restaurant is a 5 minute walk from our house. The food turned up 30 minutes later, and was cold. My DH left a 1.5 star review on JustEat saying he had had a longer than expected wait and it was cold.

Anyway, the next day, I was in hospital having emergency surgery (nothing terrible but very necessary - another thread) and my DH went to get a coffee whilst I was in theatre. The restaurant owner was in the area where you get coffee and things, and walked over to my husband and said: "You left a bad review!" My DH replies to say this was not the time or the place. The restaurant owner raised his voice and said again "You left a bad review and that wasn't fair!" My DH raised his voice back and said again it wasn't the time or the place and walked away.

I felt the review was a bit tough as they know us and because of my parents we are likely to have to go back there, in the near future. But I am surprised the the owner would confront DH this way, in a hospital to boot.

So WIBU?

I think if he had to approach your husband at all, not sure that he should have but, he should have used the opportunity to apologise for the poor service and not to have a go at him for what was an honest review. If he had handled it differently he may have been able to get your husband to delete his review, or at least post another stating about how the restaurant had gone out of their way to compensate you (that's if they had, maybe offer you a free meal for instance?), but now the review remains online and they are bound to lose custom over it. I agree with a previous post, in that I think you should avoid the place from now on. I have heard some terrible stories.................!!

Aeroflotgirl OP has already explained why. How did you come to miss it?

I always leave honest reviews, big fan of feedback - how else can places get better?
Reminds me though of one time where I left a review for a hotel I stayed in for a work trip that was horrendous, very dirty and owner was very inappropriate. I was honest in my review but not too detailed, sharing what had been good too. Anyway, she phoned my work and let rip about how it wasn’t ok to leave a bad review and said it must be removed. I got a telling off from work because I’d hurt her feelings and told I wasn’t to review anywhere I stayed for work trips. I was too new in my job to complain but it was ridiculous!
Totally ok to leave honest reviews. I always check reviews before I visit somewhere.