Capita should be shut down! Disgusting company that fabricates info.

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Ok Hi everyone, I am a 40+ year old male, I wasn’t sure if men are allowed on here so I took the leap of faith. Besides I am a useful person to have around.

I have evidence and lots of other information to prove most of my points on here and I take FULL legal responsibility of this thread.

Anyway's here goes.

Having read the story that has recently been published about the situation with the Universal Credit appeals and Capita in that the success rate is really high meaning they should of been passed first time around but Capita has time and time again made mistakes, Costing the government masses more money on the appeals. (Conveniently for Capita they earn more money by the appeals)

I will tell you a tiny bit about myself to make you understand my situation,

I have suffered with mental health since childhood, I suffer with PTSD and extreme depression due to horrors I not only witnessed as a child but also had done to me,

I recently received a letter from Capita regarding my PIP Claim assessment results, And to put you in the picture, I have had Two doctors confirm I suffer with mental illness, Two Psychologist and a third was a military Psychologist when I was in the Army he interviewed me and I was kicked out for mental instabilities years ago. I am NOT paranoid or psychotic in any form, Just really REALLY hurt by my past and struggling hard to move forwards some of you may understand what I mean? That is what depression & PTSD is about in some forms although others may see it different?

The other day I had a long 2.5 hour assessment by a Psychiatric nurse who wholeheartedly agreed I do have serious issues and need as much help as possible,

However even thou all that and the fact I am on medication Capita's assessor grilled me, He basically said I am "Fit and well" and there is Nothing wrong with me?

He also lied and fabricated the information so much so that I felt compelled to contact Capita and email them complaining about their "Mickey mouse" of a company! I went into depths explaining that their assessors are NOT qualified to assess people with both mental and physical health issues, Most of them have NO "If any" professional training and it must be on the borderline of being illegal if it isn’t already? in fact my wife who teaches kids with ADHD and Aspergers has before applied to work as an assessor for Capita and she was horrified that they only require you have "Some" medical background and that can be as little as a care worker???

The assessor himself confirmed this to us that none of the assessors are trained in that field...But only trained to Assess. He also told me & to my horror that the DWP and Capita DO NOT HAVE ACCESS To your medical records! So they are basing their results on a 20 minute assessment like I had. He didn’t know a thing about my condition what so ever.

This is one of the problem why so many are being denied their benefits to claim, As the assessors are NOT medically trained to identify what is really happening with a claimant but more to look for errors and kinks in their claims to meet the quota that Capita have with the government, Basically some pass some fail and a lot of the time its irrelevant if you would be eligible or not it’s all about luck with most of the claims.

Capita are basically not only unprofessional but they should NOT be sending out people who they class as "Trained" to their standards but are Not qualified to deal with the public like this. The information they fabricated on the letter I received was laughable! They "Didn’t" award me a single point at all on the assessment lol what does that tell you?

For someone who has suffered all their lives with this condition to have someone come and tell me I am fine and not even gain a single point is not only insulting to me but its offensive and exposes Capita for what they really are and their inaccuracies. When I emailed Capita I explained I Will be contacting the media and the government direct to sort this out as its one big sham.

Capitas assessor told us he was on a "Flyer" as we where his last assessment of the day and he gave the impression he wanted one foot in the door one out.

He asked me questions and before I was able to finish them he asked me another one, this happened several times, I found 11 issues with the result letter I received the other day, he had fabricated at least 6 lies on the letter and I was so shocked? He even stated I was able to answer all the questions on my own, LIE! my wife had to help me with just over half of them as I hadn’t a clue, In fact he even told her not to answer the questions and not to help me? But then on the letter stated I needed no help lol Its laughable oh dear why is this government using sham companies like this?

I put in the email to Capita I would love to know how many people they have "WRONGLY" assessed. that have been denied help from the PIP or any other help from the government? I bet its tens of thousands and how do these people sleep on a night knowing that what they are doing is so wrong?

Most people are genuine who need the help! Some of them are really in dire need of support but due to this Mickey Mouse outfit they are being refused...

How long does this have to continue before someone from the government with the power to make some changes see's there really is an issue with the mechanics of Capita?

Thanks.

UPDATE: To my shock I have just seen this which is exactly what happened to my assessment.

www.accessable.co.uk/articles/nurse-and-her-gp-husband-lodge-complaint-over-lies-told-by-capita-pip-assessor

Imho Capita are simply carrying out a box ticking exercise on behalf of DWP. They had their instructions. "Too many people are claiming benefits instead of working and we need to reduce the cost of the benefits system, so kick out as many claimants as possible. They can appeal if they don't like it". I'm sure that Capita are fulfilling their remit and doing a brilliant job.

I'm just an old cynic, aren't I? The fact that people are being declared fit to work, and then dying next day, or committing suicide, has nothing to do with it.

They get awarded more and more government contracts. That tells you something, doesn't it?

Hi Singlenotsingle"

Thanks for your input.

Capita reviews are luke warm at best from their staff and claimants in general, Whilst I agree with your comment they are there to "Carry out box ticking" there is also solid evidence now to support they are employing Assessors who are either lying to meet a quota or lying because that’s what they are being instructed to do by Capita, Either way it needs investigating as this is affecting people’s lives who might well be entitled to PIP but are being refused on the grounds of Capitas assessors lying?

Can I just say that when you stated "Too many people are claiming benefits instead of working" Mental Health has until recently been denied by the government that it’s a huge issue and of its seriousness to sufferers, Maybe since last year when the government lost its court case towards preventing implementation of the PIP to mental health, That more people have come forwards?

I don’t think it’s just down to lazy people after scamming the benefits? I personally think it’s down to more awareness from the government now a days and its opened a much needed door to help people, besides. To make a claim and be successful you need to go through a variation of stages to pass and anyone who fails won’t be allowed to claim, In my case I have been lied to and had my information fabricated by Capita.

They ‘cured’ young relative of mine who was born with a physical disability. You couldn’t make it up.

I didn't say my opinion is that too many people are claiming benefits instead of working. I have no idea. I suppose the government thinks the benefits bill is too high and this is one way of cutting it down. UC is another way, although that's a whole different ballgame.

Yes, it seems very clear. The welfare system is to be dismantled, and outsourcing is the way to absolve the government of responsiblity. It also means that the cronies whose companies get the contracts can make a mint by employing anyone willing to tell absurd lies and bully claimants.
So, there is no issue with the mechanics of Capita. As single says, they're doing what they were really hired to do.
The only thing to do is appeal, and somehow keep yourself alive until your appeal is upheld, as a huge percentage of them are.

Appeal and get every bit of evidence you can. Citizens advice will do it for you or the money advice centre.
We have ATOS here and they are just as bad. I had a nervous breakdown a few years ago due to working too many jobs and the PIP process nearly killed me.
I was seeing the CMHT and my doctor weekly at the time but they all agreed I couldn't handle f2f assessment (took an overdose on receiving letter) and my key worker got it awarded on paper with a ton of evidence. She was fantastic.
Good luck. I have bipolar 1 and anxiety issues which is controlled really well now with medication but I will never be able to work full time again. I now work part time as pip allows you to work and claim.
The whole of 2016 was hell for me thanks to the claims process.
Atos and capita can do one! My cat knows more about mental health than they do!

Thanks for your replies guys/Gals.

"Imissgmichael" Is that really true?? they lied..

"Single" Sorry when you stated in your comment IMHO I misunderstood what you stated with the "Too many people claiming" Sorry about that.

TBH in the budget may stated that she has another £1 Billion for the PIP/Mental health benefit.

"CoalTit" I agree there a valid point. Yeah I am about to appeal but it’s just going to give Capita more money in admin fees and its all wrong! they are carelessly failing peoples claims as they know majority will appeal and then that generates more money for Capita.

"Recklessruby" Thank you for the advice.

I agree the letter was ruthless for me as well, its a VERY hard thing to accept more so when you know that you have issues and then they (Capita) lie about it.

I have emailed several media companies and waiting to see if they want to make anything out of my story, I am not bothered if they want to publish my name/photos or whatever just not my location, I am doing it to expose Capita, but also to expose the government who are clearly making it hard for genuine people to get help, in one hand they are spurting out they are willing to help and then making the process almost impossible to do?

And lastly I am doing this to help others who need the PIP help, they shouldn’t be having to go through all this?

Thank you all again.

Capita are shit. I've had the misfortune to work for several companies where we had to deal with them as third party administrators. Their work for us has far less personal impact than the work they do regarding PIP assessments but in most of my dealings with them they have been monumentally shit. You have my sympathy - I hope your appeal goes well.

The assessor may not be to blame. Their assessment reports are subject to "100% audit" while they're training. There are many anecdotal accounts of assessors having their reports being returned time and time again, and management insisting that they are revised to be less favourable to the claimant.

But they don't have targets, do they? Oh no.

I submitted an appeal for someone who was assessed at home, in her level access bungalow. She remained in bed throughout her assessment, and cried throughout the process. The assessment was recorded by her support worker. The evidence submitted to the tribunal included a CD of that recording and video of her home.

The assessor's report concluded that she responded normally when questioned and that he observed that she was able to mobilise up a flight of 3 steps. The DWP awarded zero points.

The tribunal awarded her the higher rate of both components, so at least 24 points. They were also scathing in their comments about the report and the DWP decision.

Appeal, OP. The current success rate for appeals is 70-80%, rising massively if a benefit specialist acts for the claimant.

If Capita/Atos had to bear the cost of successful appeals, they'd be losing money hand over fist.

"Lokisglowstickofdestiny" Great name btw!

Thanks for that, Yeah I have been reading on Glassdoor about Capita even people who STILL work there are slagging them off beyond belief, If anyone knows how they are the very people who work for them do.
Thanks again much appreciated.

"Lakielady"

In my letter it goes into details what the assessor typed on his laptop, He lied almost a dozen times and fabricated stuff that just wasn’t true, Have a look on the link I posted above but I will post again on here, My case is NOT an isolated one.

I agree they will have targets! But those targets should be achieved another way rather than treating claimants like numbers and lying about their assessments they conduct, It’s just gutter services that Capita are doing there is no other words its horrendous and so disrespectful.

I was reading your reply about that person who you helped with the assessment, That is shocking! it would seem this is the norm within Capita and its targets, I do blame them as its just disgusting but more blame goes to the government who are clearly allowing this to take place...

Here is that link again and this says a lot about Capita:

www.accessable.co.uk/articles/nurse-and-her-gp-husband-lodge-complaint-over-lies-told-by-capita-pip-assessor

Just a quick sniff on Google and all hell breaks with Capita! I can’t believe what I am reading??

Whilst I now stand corrected on IF they are certified to do a medical assessment some of them clearly are, However not all of them it would seem.

www.disabilitynewsservice.com/pip-investigation-welfare-expert-says-two-thirds-of-appeals-involve-lying-assessors/

healthunlocked.com/epilepsyaction/posts/135393429/assessor-for-capita-wrote-degradeing-things-in-report-and-lied-about-me

community.scope.org.uk/discussion/38516/pip-medical-assessor-lied-feel-so-ashamed-now

www.disabilitynewsservice.com/watchdog-begins-probe-into-failure-of-regulators-to-punish-lying-pip-assessors/

www.mumsnet.com/Talk/am_i_being_unreasonable/3133923-To-think-that-my-PIP-assessor-has-deliberately-told-lies

www.theguardian.com/commentisfree/2017/oct/30/staggering-rise-pip-complaints-rot-system-disability-benefits

forums.moneysavingexpert.com/showthread.php?t=5850568

www.dailymail.co.uk/news/article-3533925/She-s-f-ing-fat-Government-benefits-assessors-caught-insulting-disabled-claimants-cases-vetting.html

You have my sympathy although I had to he delight if the equally awful Atol. One year after being awarded higher level PIP it was downgraded by a person who thought they knew better than each of the world renowned experts I had seen and used as evidence.

It’s degrading and disgusting. And it costs the country far more than just appeals and heartache. Like many others I was obliged to return my car (which we had to buy so I’d have transportation). After a successful appeal that car had to be sold back and a brand new car supplied. You couldn’t make it up.

The government awarded the contract, perhaps as with some defence contracts what was asked for and what is done to see if the company sticks to the contract is lacking.

The welfare reforms and all the injustices there are largely do back to Iain Duncan Smith and his time as minister for the DWP.

I had a seizure in the office and they called an ambulance. They then wrote on the form that I’d seemed fit and well with no signs of being affected by seizures. That was a fun conversation with the dwp who once I provided them with the video of me being taken out of the pip offices by ambulance conceded that I may in fact be disabled enough.

Hiya guys, Really sorry ive been so busy to get back to you,

"MatildaTheCat" This is one of the things I cant grasp? IF you have a medical condition its highly likley it will not get better? Most people stay the same of get worse so WHY the government is downgrading your award is disgusting! Thanks for your reply and best of luck.

"ForalltheSaints" I agree with you on that! some good points there thanks.

"Feefeetrixabelle" thats shocking!! must we have to be put in these kind of situations like that to prove a point to them? what is it about this government? Thanks for your time.

I have since read more into this, out of a possible 108 points I was awarded ZERO! That shows you just how bent Capita are! the more people they fail the more people appeal and the more admin for Capita so its more money. ONE BIG SHAM.

I have emailed all the points to the media but had no reply, they seem to be too busy publishing stories about the royal family rather than the working class who are suffering..And I like the Royals.. Cheers