TopCashBack

[HereBeFuckery]

Long and boring ongoing complaint with TopCashBack.

They retracted some previously 'payable' cashback after I'd withdrawn. I asked how the error happened (I'm not disputing it was paid in error).
They reply 'the system went wrong'.
I asked 'how did it go wrong - this is worrying as you have my personal and financial details'.
They reply 'we have lots of interconnected systems and we are going to make sure it doesn't happen again'.
I reply 'that's not an explanation, HOW did it happen'.

Now I have a snippy bitch telling me 'there's nothing more I can do, I've provided an explanation, you're not understanding it'.

Add to this two outstanding cashback claims which haven't been paid 12 MONTHS after the purchase.

AIBU to think this is terrible bloody service and rude customer service in response to my complaint and take it further?

Churchill are shit at paying. I've chased for 12 months x 2. Once I got it; several years later I didn't. Top Cashback just said 'sorry we can't make them pay'. Err take them off your system then and stop giving them business!! So I agree TC 'customer service' can be woefully unhelpful.

@JohnCRaven not Churchill, but exactly the same situation as my missing two.
TCB just come back with 'sowwy, can't help'.
Infuriating 🤬
I keep asking 'but why do I pay my subs to you then?' And get told 'we can't tell you any more'.

Quidco from now on, for me.

It's a waste of bloody space, it never seems to track any of the transactions I make so I don't bother any more.

@Oddsocksandmeatballs sorry it's got you too. Why are they so crap? I mean, it's not like cashback is a side gig for them.
It's their main business. Lots of family members and friends say the same - so why are they shit at doing what they do?

Now I have a snippy bitch

You looking in the mirror?

The CS rep will not know the technical details of what went wrong, and and even if they did you probably wouldn't understand. You sending snipey little messages won't change that and just makes you look like a tit.

They’re definitely not as good as Quidco. And I have to give high praise to Just Eat (through Quidco) who seem to be confirming cashback in less than 24 hours.

@Bombardier25966 I have escalated it through multiple different people. None of them appears to understand that 'because system says no' is not an explanation of something that went wrong which a)affected me financially, b) involves them potentially having a breach when they hold my data, and c) makes me concerned that they have legacy architecture or software that may be subject to future malicious acts.

If the person who gets the enquiry can't answer it, could they not ask for help? If three levels of CS don't know the answer, it's not me being a snippy bitch to say they need to get their fucking act together.

Besides, I'm not calling her a snippy bitch because of her inability to help, but because of her unpleasant responses and 'I've told you, now bog off' replies. She's the CS person, not me.

You sound a little nuts. You are asking for hundreds if not thousands of pounds of their employee's time to be spend dealing with your issue. Do they make enough profit out of you to justify that?

@Firesuit  I'm just not. If giving an explanation of a fault costs hundreds or thousands in man hours, then a) they are headed down the pan and b) it's not my problem, I'm their customer not their FD.