About this dress returned back to me?

[HyggeMe]

I have a dilemma regarding an online clothes company.

I ordered several dresses to try on in different sizes, they arrived quickly. I kept one and retuned the others by recorded delivery the same day wrapped in tissue paper exactly how it was delivered to me.

I tracked the delivery and could see they had been delivered safely on the 9th of November.

Yesterday one had been returned to me saying that it had marks on the collar so they wouldn’t accept the return. I’ve checked the collar and it looks like make up (I wear tinted moisturiser but not on the back of my neck) the dress isn’t cheap it’s nearly £150.

My dilemma is why has it taken them nearly two weeks to return it to me?

Also I double checked every dress when I wrapped them back up as well and I don’t understand how one suddenly has marks on it but the others don’t?

I can’t afford to keep it plus the other dress I kept and it didn’t even fit properly (it’s a wrap around dress so I didn’t put it over my head).

What is my choice? It’s my word against theirs regarding the marks on it. I just feel a bit scammed.

I read the distance selling regulations, and it stated that if they say it is not returned in the same condition, they can only charge you for the cost it takes to put the item right - not withhold your refund. So I sent all of this to them, stating that they could charge me for fitting a new tag, but they ould not keep the full £100. 2 days later I received a full refund.

That is brilliant to know, thank you!

OP, any good company will refund you if you explain. If not, complain.

Even amazon takes 1-2 weeks to put a refund through after receiving a return, not 1-2 days.

It really doesn't.

Flat out, absolutely refuse. Cite all the reasons you gave here and make them know that they’ve made an error

I have to pay to send the dress back yet again. This is so frustrating.

I'm going to put all I've said in a letter and post it recorded after work this evening. I've had no response to my email.

Just saw a review that someone had spotted a mark on the fabric of the dress this company had sent to a customer but she saw it and let them know. I'm gutted I didn't carefully inspect each and every inch when it arrived.