Please give me some advice for my friend

[user4041]

Please can someone explain who is BU, here my friend and her 3 year old have currently moved into their first flat in a set of houses within one big house, the next door neighbour is unmedicated and has schizophrenia, she is banging, shouting and screaming 24.7. And has it into her head that my friend is a witch, she has tried to break in and kick the door in, my friend and her son are petrified and the council will not move either one. She's only lived there 6 weeks. What can she do? She is scared to leave the house she's currently on benefits and in a council flat so I believe the duty of her and her sons safety lies with the council. But I'm sure I could be wrong?

Did the police get involved when the neighbour tried to break down the door?

@AlpacaLypse no they said they can't open the door and they cannot just break a door down, her door was fine but it's not the point nothing's being done, it's now nearly 1am and every night this woman is doing all this and getting away with it. I feel terrible for both of them as it isn't the woman's fault but what does anyone do?. I'm sure the woman should be in supported housing away from families as she clearly isn't stable or safe to be on her own.

Poor woman. The shortage of council houses means that having your friend moved will be an extremely slow process, but the neighbour needs help urgently if she is harassing other tenants. Your friend needs to get everything logged to prove she is being harassed by this neighbour.

1. If the neighbour tries to break down the door she needs to phone the police - it is an emergency as harm could come to her, so 999.
2. The noise is unacceptable. She should find the noise complaints number and complain every time loud noise has been going on for 15 minutes or longer and it is disturbing her or her child. It doesn't have to be absolutely constant (think that people get prosecuted for barking dogs). After a number of complaints the council, depending on area, should investigate.
3. Keep a diary of any incidents and also, if there is the money, try to get a webcam or CCTV for near the door so any problems are recorded.

She should also find her local councillor and explain the problem - she might be able to get some moral support there. At the very least it is documenting the situation.

@vinegarqueen thank you for that I will send it all over to her the woman is screaming through the walls now and then manically laughing and trashing her flat. The voice notes she has sent me are awful x

You could contact the adult social services team at your local council, they should have an emergency number on the website. This is clearly incredibly dangerous and has potential to escalate quickly.

Has the neighbour made any threats to physically harm eg burn your friend?

She needs to keep calling the police . No one has to put up with this type of behaviour

Surely they need the mental health team out to visit the lady and find out why she is not on her meds or possibly take her in to a unit for her own protection.
If you contact the local services they should be able to point you in the right direction???

She needs to call the police EVERY time she feels threatened, and she should file a report to the council for all noise disturbances. What a nightmare.

A little update she has spoken to the housing again who are taking it seriously, and the community policing team? Have gone round to check on her I'm not sure what's happened since then but hopefully it'll calm down soon.