Hi, so last minute we’re informed of a Children in Need event at school on Friday. I ordered a headband for DS from Boots on Monday, had it delivered to my (small) local Boots for collection today and the whole thing is filthy - like it’s been dropped in mud/dust. I call Customer Services to complain (as it’s Boots.com and the actual store can’t do anything) and after much discussion, I’m told that they will send out a new set tomorrow. Great, all sorted. If only!
Then, at just after seven, I get a call from an unknown number and it’s someone in a Boots call centre saying they can’t send out a new headband tomorrow. I am at work all day, don’t live near a big town and so can’t physically replace the damaged one I have before DS needs it (that’s if they have any left anyway). The Boots rep clearly couldn’t have cared less and kept going on about how the system couldn’t deliver to a home address if the previous address had been for store collection. Clearly a load of old rubbish - they could have changed the delivery address if they’d wanted to.
So AIBU to expect more? Surely CinN want their suppliers to offer a better service too. As it is, I have a disappointed little one and no way of rectifying this due to someone else’s error. Currently trying to make a replacement but it’s not going well...