I have a cleaner who comes once a week, is paid £10ph which I usually give her by bank transfer. Her terms are that if she cancels she doesn’t get paid (or she makes up the day another time) and if I cancel with less than a week’s notice I pay.
In the last few weeks for various reasons she has been very unreliable and has missed several days - often with no notice at all, so I only know she hasn’t been when I get home and can see it. On most of these occasions I have already done the bank transfer. I do think her reasons for missing days have been very genuine (she’s had a rough patch with her and her mother both being unwell) and so I haven’t minded too much about paying her for days she hasn’t done. In total though I think we have paid £80 for days that she didn’t come, and I’ve just let it go.
Last week she didn’t come but was paid. Today she did come but I forgot to do the bank transfer. She has just texted me to remind me. I have said that as she didn’t come last week but was paid, I don’t think I owe her for this week. But she has texted back to insist that I have to transfer her money for today.
AIBU? I accept that in the past I have been lax about the days I paid her when she didn’t come, but it’s in her own terms and conditions that she provided that she doesn’t get paid if she cancels, and she knows she’s had £80 from us for cancelled days. Surely she should accept last friday’s wages carrying over to today?
(I expect some people will recommend I get a new cleaner btw - I am looking for one! They are scarce in my area).