To think ten days is too long to wait for a washing machine repair

[Ladymargarethall]

We have a contract which covers.domestic appliances, boiler, drains etc.
On 31st October DH rang for an appointment because our machine wasn't working. The first appointment they could offer was 9th November.
We actually bought a new machine because there are four adults in the house, one of whom wears uniforms.The machine we replaced was at least 11 years old. When I rang to cancel the appointment they offered me £30 as a 'goodwill gesture'. I asked to speak to someone from customer services who will ring within 48 hours. They haven't.
AIBU to think that this is a very poor level of service?
I am considering removing the washing machine from this policy. It is a Hotpoint so I could try their repair contract, or AO, who I bought it from. Or I could go without and hope for the best.
Any advice?

Who's it with? I've found some companies are terrible (24/7 Home Rescue for example). If you have a new machine it'll be covered for a year anyway I'd have thought?

Some garantees are not really worth the paper they’re written on. My dishwasher was with comet and when it broke they kept sending engineers out, didn’t have the parts etc, anyway the saga when on for 9 flippin months before they refunded the money, when I bought a new one I refused the after sale so garuntee as I didn’t want the same again.
Nowadays I only buy the garuntee if the appliance is over £250 a small the year can be such hassle and sometimes it’s just cheaper and more convinient to buy a new one.

We just use a local appliance repair company. No need to replace an appliance if a simple repair will keep it going, though I wouldn’t balk at having to replace a washing machine after 11 years.

I’m pretty sure paying for repairs as we need them works out cheaper than an appliance guarantee, and if the first appointment were 10 days away I’d just go to someone else instead.

This is with Gritish Bas. It covers all the usual, plus named small appliances. I just think ten days is way too long to wait.
I was hoping someone could tell me if their experience with AO is any good, or Hotpoint.