Quick question...
I think this buyer is being a cf but I'm happy to be told otherwise!
Someone bought an item from me (cheap item cost £2.00) and it didn't arrive, so I issued a full refund.
He messaged me today stating the item had now arrived but he's had to pay a £1.50 fee as I didn't put enough postage on it (it's the same postage I usually put on and never been an issue before, but he has sent photos to prove it.)
The message is very snotty and he's demanding I refund him the fee.
Aibu to tell him that he's had a full refund for the item and all he's had to pay is the fee which is less than the cost of the original item, so therefore I won't refund him.
Thanks.