Yesterday I was in my local supermarket, I was using the self check out when I heard the cashier behind me (she was on the till directly behind me) shout “OI!!” I turned around “your kids just knocked that off” I looked and saw my 4 year old had accidently knocked a sign down that was a piece of paper attached to something, I told him to pick it up and put it back while I finish scanning my shopping, Anyway I noticed he was struggling to do it so I told him to give it to me and I will sort it once I finished scanning. Well as I said that the woman shouted at me “what did you say!!” I repeated over to her that I will do it once I finished my shopping, everyone was staring at this point.
She then demanded that I handed it to her “right now” I said she was rude and she said “well dont come in here again then!”, it all seemed very ott and she was actually shouting at me. I told her I would be calling to make a complaint about her and she said “your child comes in here messing up the sign and you have a cheek to complain about me” I ended up leaving in tears which I know is stupid but it was so humilating. I called the customer helpline and the woman was horrified, she couldnt believe the way I was spoken to over an accident. She said she is going to call the store today to tell them it was unacceptable but I cant help but feel its not enough, her behaviour was so rude I was literally shaking and I dont feel able to return to the shop even though she assured me the woman had no right to tell me not to come in. Should I take it further (If its even possible) or leave it? I doubt I will go back in tbh.