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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Am I being a CF?

33 replies

DerelictWreck · 27/10/2018 12:26

About 6 weeks ago I registered with a new dentist and asked for an urgent appointment as a bottom front tooth looked chipped it had become sensitive.

Dentist couldn't see me for a week (not urgent but if they're busy, they're busy). At my appointment she said my tooth wasn't chipped, it was just scale and needed a scale and polish. She told me to book in two appointments for treatment - one with her to replace a filling that was loose, and one with the hygienist for the scale and polish to deal with the issue.

I have had to wait 5 weeks for availability for these appointments, which I am sat in the waiting room for now. Receptionist has just told me that the hygentist appointment is £50 which no one mentioned before.

At my old dentist scale and polish was always included in the treatment and a quick look at the nhs guidelines says that this is how it should be. I have asked the receptionist t to clarify with the dentist why I have to see the hygienist and pay extra for this service, and instead she has cancelled my appointment (slight language barrier I think).

Am I being a CF here or am I right to be pissed that I'm being held to ransom a bit over an urgent piece of treatment as an nhs patient?

OP posts:
Letsgetreadytorumba · 27/10/2018 15:34

www.scottishdental.org/public/treatment-charges/

Essentially it sounds like you’ve been referred to a private hygienist which I would agree is sneaky.

TheWiseWomansFear · 27/10/2018 17:34

I've never had a scale and polish for under £50 at the NHS dentist

Maelstrop · 27/10/2018 19:39

I’m seeing the dentist for a check up next week. I ruddy hope he cleans as the next hygienist appointment is in bloody January!

Allthewaves · 27/10/2018 19:59

A dentist friend was saying they don't get enough money from nhs to cover their time anymore for things like scale and polish. Most practises use private hygienist

ScottCheggJnr · 28/10/2018 03:32

My old dentist used to do it during the check up years ago but I've had to book separate appt and pay last few times.

ScottCheggJnr · 28/10/2018 03:33

Paid around £40.

Ignoramusgiganticus · 28/10/2018 04:16

So can we kick up a fuss and insist the dentist does it if they deem it necessary to refer us to a hygienist? I've often wondered this when idly reading the banding costs in the waiting room.

CountingDownToBedtime · 28/10/2018 08:54

Have had this problem recently at my dental practice.My own dentist does the scale & polish but went on maternity leave.So had to see the other dentist earlier in the year who doesn't do the scale & polish & referred me to the hygienist.Receptionist told me wouldnt have to pay extra as my own was on maternity leave.Roll on a few months later after doing an audit decided to ring me to say owed money for seeing the hygienist.
I tried telling the manager that was told at appointment that wouldn't be charged extra,but she wouldn't listen.Needless to say I am looking for another dentist,as am not happy at the way the practice has treated me.
Also the gentleman who did the audit had a long list of people to chase up for moneyHmm

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