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Letting agents - crappy repair jobs

5 replies

Beanstalkk · 18/10/2018 15:27

We rent, have been here for nearly 2 years. Never had problems with rent or the landlords personally.

However, I'm so sick of the agents instructing crap quality repair work.

We had a leak coming from the bathroom, through the floor and into the kitchen. I first told the agents about it in August 2017 at which point it wasnt too bad. They finally got someone out to fix it in 2018!!! Everything was on email and the landlords got involved in the end because I contacted them directly.

The first repair job didn't work so in May 2018 they instructed someone to replace the bath.

This Workman was a young lad who replaced the bath on his own. He was lovely enough but to be honest the job was just utter crap.

The seal came off from around the bath within a week and now the seal trom the sides of the bath panels have started to come away too.

The skirting around the bottom of the bath covering the gap between it and the floor tiles is just two pieces of sheered off plastic.

There is silicone all over the tiles.

He's removed a fixed wall cabinet and put it on lower down so the original fixings are just sitting above it looking messy.

I took pictures and I told the agent so they can't say it was us when we leave but they didn't respond and have done inspection's since and don't seem to care.

Fast forward to now, there's been a damp smell coming from the kitchen for quite some time and we've not been able to work out from where. After taking a look, DP announced that the floorboards under the bath are completely rotten due to the leak which is causing the smell.

I know it's all to save money for the landlord but I'm so sick of these substandard repair jobs. It isn't the first time they've instructed a repair and the result has been just shoddy workmanship.

We pay good money to live here. It's a nice house and we enjoy it here but I'm so sick to death of having to deal with these agents. And frankly, it may not be my house, but it's my home and I can't be arsed with more people traipsing through it to fix the latest bodge job. I just don't trust the people they send out and I'm terrified of losing our deposit as a result of it. I'm trying to document/photograph everything but worry about missing something.

Is this the done thing in letting agencies?!

OP posts:
HippyH0tD0g · 18/10/2018 17:04

Sounds like there is a leak from the bathroom, phone agents again

sillywitch · 18/10/2018 17:10

I'm not sure what you can do, to be honest. Keep emailing and taking photos. If you contact LL direct to notify them, LA will no doubt go crazy. I would move, and avoid agent for life. I've rented for over 10 years and I've never had this issue to a large extent (last rental contracts bit shoddy/cheap but not awful) so this isn't what I see typically. Joys of renting.

DaphneCanDoBetterThanFred · 18/10/2018 17:23

You have my sympathy! The last house we rented was awful. The landlord couldn’t have cared less, the letting agents were useless at getting repairs sorted out (18 months to replace a broken fan in a windowless bathroom, left us without heating for 6 weeks in winter with a baby and a toddler, painted a room and left it streaky, splashed paint all over light switch and floor..I could go on!) the property inspectors just turned their nose up at any problems and said, “the landlord won’t want to pay for that, you have to remember this is an investment for him.” Not a home for us then, clearly! Our new house now is fantastic, problems often fixed within 24 hours, wonderful letting agents and contractors who leave the house looking lovely.

The only thing that got the old letting agents into gear was threatening contacting these two organisations: have a look and see if they’d be any help for you Flowers

www.nalscheme.co.uk/
www.tpos.co.uk/

DaphneCanDoBetterThanFred · 18/10/2018 17:25

This page is the most relevant I think www.nalscheme.co.uk/information-for-tenants/

DaphneCanDoBetterThanFred · 18/10/2018 17:28

And this from the property ombudsman website www.tpos.co.uk/consumers/how-to-make-a-complaint Flowers

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