Morning everyone!
I’m stressing out completely and would love some advice. The stories a long one so appreciate it you can read to the end, have photos and messages I can post if needs be.
Right a friend of mine let’s call her grace recently made up with her friend let’s call her Kelly.
Anyway Kelly is 20 weeks pregnant, and Grace told her I was selling a second hand pram. I’m 31 weeks but my mum had bought me the egg second hand early on. I decided as it didn’t fit in my car I’d sell it. Anyway after being asked I sent photos of the egg to Kelly, she seemed keen then said she’d visit me in mothercare and needed help as she hasnt bought anything yet.
I said I could go around the store helping her and give her list of things she might need. Anyway skip to the day and my managers near by and I can’t give her the attention I thought I could. She ends up looking around with another colleague, I popped up checking she was okay and I’d warmly greeted her ect.
She said she was interested in buying a pram first so I showed her ones on offer in store, I didn’t bring up mine I wanted to sell. She told me she didn’t want to buy it after all, as it was scratched, she wanted new one, didn’t want to spend a lot so I showed her some great offers on bugaboo (FYI lot of boxes stock is being sold cheap so look out) anyway as we were chatting I noticed she hadn’t picked up anything from her list and I doubt I’d have said this to a customer normally but because I do know her through a friend, I was more relaxed and properly thoughtless. I said “oh you’ve not bought anything yet? I’d bought things at 3 months! I couldn’t resist! Although I guess I made mistake now having to sell my egg haha..at least you’re being careful.” She then asked if I could let her use my discount, but she asked right in front of manager so I said I didn’t know as didn’t want to get in trouble.
Anyway we went on to talk about names and her bfs daughter called suggesting a very rude name for the baby! C word. So it was all jokey and friendly talking about step children ect and she waved as she left to me and manager.
Yesterday I was called into office and given a really horrid complaint, in nutshell she said I’d called her an unfit mother because she hadn’t bought a thing. That she’d left in floods of tears, that she didn’t have money to spend and I’d been pressuring her to buy 800 pound egg. Then at end she said my name/nickname. Just so they 100% knew who I was. Thing is I’ve only gone by my name to everyone no one but people outside of this work know my nickname so I knew review was her.
My manager was supportive and said she hadn’t seemed upset, she called to get number of the complaint from head office and I got last 3 numbers from grace to confirm it was her.
Right I might not have been in trouble then but grace (meaning well) sent her a message saying she shouldn’t of complained it was unkind and I’d been trying to help) then Kelly rang the store spoke to a different manager saying she’s had a call and been told to drop the complaint or else. That isn’t true and I’ve seen messages.
Basically I’m very stressed out, my manager is calling Kelly this morning to try and sort. I’m very cross though that I’ve been lied about, I was at work and was professional and I could get in trouble. As she’s customer she can say what she likes and I don’t kno what to do.
I go on maternity leave 2nd November, it’s slander to my name and completely personal. She’s sent horrid messages to grace saying I’m spoilt and things are handed to me. So I think it could be jealously but how is that my fault? Everyone’s got different things and are lucky in different ways...I’m pregnant and single living at home, don’t think I’m that lucky really.
I just don’t want to go into work today at 2 and face it all. 