To be crying because of nhs 111

[user1482134515]

I know I am probably bu. And would love to hear that I'm just being a drama llama.

My 4mo has a UTI. Received a text from gp with diagnosis at 6pm yesterday evening to say that would need ABs quickly and that script was at reception. We couldn't make it there before closing and we are travelling to other side of country tomorrow for a funeral (staying for a week).

Text also said to call 111 if advice needed. I called last night to see about getting another prescription that i could pick up today. Spoke to OOH GP who faxed new prescription to local pharmacy - of course they haven't received this!

Spent all of this morning being passed from pillar to post by 111. Upshot is I've now been waiting 3 hours to hear back from OOH.

I'm panicking because although this is only a UTI, kidney problems are very common in my family and I'm very worried about the delay in getting these ABs.

Please tell me to calm the fuck down

[GoatYoga]

@AuntyJackiesBrothersSistersBoy - she said the pharmacy hadn't received the prescription. Again what do you actually want the pharmacy to do? I can wait 2-3 hours for a call back from OOHs at the weekend. The quickest thing to do would probably be to go to the OOHs and collect the script.

[Becca19962014]

Our OOH put it in the post after faxing to the pharmacy and it's recorded as having been sent on the system.

I was told there had been a "technology breakdown" when it happened to me - having worked in that hospitals IT dept I knew better and eventually they admitted that "sometimes" some don't go through the fax and are just posted. In my case I waited hours, got my meds and the pharmacy had several prescriptions turn up!

You can't just go to our OOH you must wait for call back from a nurse and a dr and be given an appointment.

My apologies to the pharmacist on here, I was going by my local pharmacy who are able to be put straight through when they phone OOH.

[Becca19962014]

We don't have 111 where I am, we have nhsdirect and, GP and social services out of hours number - they've combined services so you rely on the person assessing your call to triage you to the right department. It's a nice theory. Not so good in practice as if GP OOH want to refer to social services OOH a new file must be opened...

[CharlotteWebb]

Aww hope you’re both doing ok