Virgin Care GP surgery voted one of the worst in the country.
extremelymaturecheese · 04/10/2018 18:38
I wonder how long it'll be before Virgin start reneging on contracts and handing them back to local health trusts / CCGs when they work out that poor people plus aging population plus complex health conditions don't equal profits.
I really wish we could rely on the local public sector to sue them for breach of contract when Virgin / other care providers, especially since private providers are delighted to do the same in return.
HelenaDove · 04/10/2018 18:41
its a huge mess Patients are being told to go to A and E when repeat scripts arent done on time.
AvocadosBeforeMortgages · 07/10/2018 01:00
I'm not even slightly surprised.
I had an awful (dangerously so) experience with Care UK (another private healthcare company taking NHS contracts) and wouldn't go near them again if I could possibly avoid it. I'm sure Virgin Care is cut from a similar cloth.
Gersemi · 07/10/2018 01:16
Doesn't surprise me at all. Their track record on running speech and language therapy services in Surrey was absolutely appalling.
HelenaDove · 07/10/2018 01:24
Oh i didnt realize they did that as well Gersemi.
HelenaDove · 15/10/2018 19:53
bumping this as there is an NHS thread on here with a lot of patient blaming.
SeaViewBliss · 15/10/2018 19:59
It’s appalling and will end up putting all the pressure on other practices nearby. Not to mention the terrible lack of care for the patients.
HelenaDove · 15/10/2018 20:26
Church Lane Surgery, in Braintree, was labelled as 'inadequate' across the board by inspectors who found huge range of problems during a visit in August according to a CQC report published on Monday.
It was found that safety systems are not good enough to make sure patients and staff are kept from harm and systems to make sure medicines were stored safely were not always effective
There were also not enough staff and inspectors found a backlog of correspondence, pathology results and patient notes as a result.
It comes just weeks after fed-up patients set-up Action to Change Church Lane, a group demanding improvements at the Virgin Care-run surgery.
The CQC report states: "Services placed in special measures will be inspected again within six months.
"If insufficient improvements have been made such that there remains a rating of inadequate for any population group, key question or overall, we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating the service.
"This will lead to cancelling their registration or to varying the terms of their registration within six months if they do not improve
James Cleverly, Braintree MP, said in a post online: "This is both disappointing and distressing.
"I speak with the management team at Church Lane regularly and recently had a very frank meeting with the Chief Executive of Virgin Care.
"The difficulties with this practice predate the current leadership and Virgin Care have made it clear that they are committed to improving the rating of the practice.
"I don’t think that yet another change in contract holder would be beneficial to the surgery after years without continuity of senior leadership.
"While problems with the telephone system and prescriptions are frustrating, the problem that constituents raise with me most is the lack of permanent GPs
Virgin tell me that they have recently recruited a practice manager and are seeking to recruit permanent GPs too.
"The poor CQC rating makes this process harder.
"I will continue to liaise with the management team at the surgery and at Virgin Care to ensure that the service and rating improve.
Virgin Care says it will not walk away from the surgery and says it has made efforts to improve by recruiting more permanent GPs and improving the telephone system.
Christian Ellwood, practice manager, said: "The report’s rating is disappointing to our team who have worked so hard to improve the service.
"We have a comprehensive action plan in place and we welcome the CQC’s report which confirms that we are focused on the right areas to improve the services we deliver to our patients.
"We will work with the CQC as we strive towards a ‘good’ or, in time, ‘outstanding’ rating for Church Lane Surgery.
Triumphdaytona 10th October 3:20 pm
1 Trouble with prescriptions frusrating??? It's right appalling! Regulaly going without medication and never getting through to reception it's down right dangerous!
Last Updated: 10th October 5:14 pm
Emma Louise 11th October 4:57 pm
0 Dissapointing and distressing??!!! Really, it's not only dissapointing for patients, it's frustrating, and for some, life threatening, when they can't get their prescriptions on time, when they can't see a doctor for three to four weeks. Dissapointing and distressing, doesn't really cover it. And these problems do not only pre-date Virgin with Provide the previous supplier, but Virgin have made it even worse, there are no improvements in any way shape or form! The promise to recruit permanent GP's has been promised for the last two years, believe it when I see it. Virgin have promised not to walk away, I can't see Branson wanting to keep hold of a "problem" personally. Roll on the next provider to it up further. If that is actually possible.
TaliZorahVasNormandy · 15/10/2018 20:31
I know this surgery and they really do deserve that title from what the patients there have said.
TaliZorahVasNormandy · 15/10/2018 20:34
Also, that surgery was a shambles long before Virgin took over. How they made it worse is some achievement.
HelenaDove · 15/10/2018 20:40
Yes It went into "special measures" previously as well.
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