Hi. Last year I took my two kids to swimming lessons each week. I paid by direct debit each month. After around 5 months they no longer wanted to go. So I cancelled the lessons.
The money continued to come out of my bank so I rang them and they assured me that this time it was resolved and no money would be taken.
A year later a get a text saying x swimming lesson is cancelled. I ring them up and apparently they still have one child down for swimming lessons and I have been paying for these each month. Sure enough I check my bank and the direct debit is still being taken out. For a different amount. It’s called debit something So wouldn’t notice that it was swimming lessons.
I have loads of direct debits for different insurances etc so didn’t notice.
I ring this company up and they cannot find me. Eventually they find my account under a completely different name. Nothing like my name. One child had been cancelled but not the other.
The swimming place said the teacher should have told them one child was missing for well over a year but she didn’t so it’s not their fault. It’s my fault for not checking so they are not going to give me my money back.
Also they have no idea where the random name came from and that’s not their fault either.
What should I do? Should I just leave it and cut my losses? Or try to take it further?
Thanks