AIBU or DH- the present

[Blondebakingmumma]

Our dd had her birthday on the weekend past. Her grandma (who has been quite ill- in hospital a couple of times this last week) gave dd a present. It is a duplo set that dd already has. We smiled and politely thanked her. As she is sick the last thing I want to do is ask for the receipt to exchange for a different set.
DH seems to think I can take the duplo set to any store (without receipt) and exchange it. I disagree and don’t think a shop will exchange it without proof of purchase.
He would like me to try but I’d be so embarrassed and honestly would feel like a CF
OPINIONS?

Tell DH to do it himself if he wants to!

Yes, if he's so confident about doing it then tell him he can do the exchange. Is grandma on his side of the family or yours?

I would and have done this. Not with a toy however. And I've had it exchanged for something of the same value.
Admittedly it was a few years ago.
Do you know which shop she's likely to have bought it from as I'd try there first.

What Notme said - get DH to take it back if he thinks that is possible. I assume it's the maternal DG who gave the gift if he's expecting you to do the exchange? I would expect most stores to want proof of purchase.

John Lewis are usually good at no quibble exchanges if they stock it? Otherwise yes, tell your DH to crack on if he thinks it's so easy.

If it's duplo, does it really matter that DD already has it? She can just have more, surely?

You can exchange it. But you need to find the shop it's from. The shop will be able to tell as there's some kind of code they look up on the box. Might have to exchange it from something lesser if it's currently in the sale for example

I wouldn’t try without a receipt. How would the store know if you bought it there? If it is store branded then the store can exchange or give a gift card. But Duplo can be purchased anywhere.

Don’t embarrass yourself.

You could regift is and buy her another set out of your own pocket ?

I’ve done it, when I’ve known that the store sells the exact one. I explained it was from there and we didn’t have the receipt. Naughty, I know.

A) if DH wants something to be done, he can do it himself.

B) the more Duplo the better if your kid likes Duplo.

Regift
Charity

It's not naughty. The store can look it up. I've done it before and they were fine with it. It just means you can't have a refund and it has to be an exchange at the value the item is being sold at at that time.

(Sometimes the value has been more than I paid originally so that was good!)

Some shops will do this for an exchange or credit note but I would ask dh to do it.

I've done it before a couple of times, with a duplicate book and a toy. I just said it was a duplicate gift, so I didn't have the receipt. No problems.

Why doesn't he take it back?

I’ve done this after checking the store sell the same toy and exchanged for something else. You could explain it’s a duplicate present and see what they say? No harm in asking nicely is there?

Depends on the shop and what the staff are like. The Entertainer did this for me (I explained why I didn't have receipt) once, on the other hand Argos refused. Guess where I stopped shopping?...

Why don't you find out the cost, buy DD something else similar priced and give it as a gift to someone else?

If you can’t excahnge it, I would buy DD something similar (obviously that she doesn’t have) and re-gift the duplo.

Yes it can be exchanged without a receipt. It’ll have to be the chain of store it was bought in though. For example, if bought from a John Lewis then exchanged in a John Lewis. I used to work for a high street retailer and did this regularly for customers, people lose receipts all the time. Exchange for goods to value of or a credit note. They can check on computer if any have been sold.. if none have in last 28 days (which is standard returns/exchange policy) then I’d get suspicious. Plus it can be scanned to see if the store stocks it. If it has reduced in price (say because of a sale) then you’d only get goods or a credit note to that value rather than the original purchase price (without a receipt)

Can it not be combined with the other set to make Double Duplo? Mega Duplo? Duplex?

But yeah if your husband is convinced it can be taken back he should do it. I wouldn't try it myself so can see why you don't want to.

If you are right and it can't either regift or flog it on an FB group/ebay.

I'm with your DH. You wouldn't be able to get a refund but an exchange or gift card would probably be given, if the shop sells the same item.

They aren't losing out. They give you a £15 voucher and they get a toy worth £15 to sell. Overall it makes no difference to them.

Have a look online at places like Argos or Smyths. If they stock it, I would try taking it to store and saying it was a gift with no receipt and you'd like to exchange. What's the worst they can do?

It's fine to exchange without a receipt, I do it all the time as I always loose receipts. Just say something like "Dd loved the duplo, where did you get it as we might get her some more" then exchange!

You could and if the shop stocks it, would almost certainly be able to exchange it.

But it's Duplo. It doesn't matter if it's the same set as she already has. Also, I know you aren't planning to ask for the receipt because she's ill but I think I'd find it a little rude and ungrateful to ask for the receipt if I hadn't already offered it.