To think this is an invasion of privacy?

[LilliaRose]

I deal with on average around 20 customers a week, I’m not in customer service or selling. But I don’t meet them face to face and they aren’t paying me £££ and I work in a large department.

One of these customers has googled me and tried to contact me over social media. It’s made me want to refuse to deal with this person and to pass them over to my manager.

Aibu and too sensitive? Is this normal behaviour

It's a bit weird! Deffo tell your manager just in case

That would be a hard NOPE for me. That's how you get a stalker. I'd pass them to the manager

If it is not some head hunting that you have stumbled on by accident I would mention it to your manager.

Without knowing the details it could be someone finding you via linkdin or facebook, the latter being weird and pushing boundaries.

I’d let my manager know but I think refusing to work with them is a bit much? Some people think nothing of having clients on social media. I wouldn’t personally but I have clients who have left companies I deal with on LinkedIn. But then that is purely professional for me, nothing personal is on there.

I admit I have been known to look up on social media people l deal with professionally, though I would never contact them that way.

If you don't want anybody looking you up then make sure you restrict access or don't use your real/normal name on social media.

It’s not a professional thing though as in we would never network.

He’s messaged me questioning my job history. He’s made a complaint to my company (not about me) and now has sought me out to just comment on my job ... basically implying I’m not high up enough to have dealt with him.

Thanks for the advice anyway.

How would you know if someone googled you ?

Of course it’s not normal behaviour.

Don’t respond and block them on social media. Either pass them to someone else to deal with or carry on dealing with them but act as if the social media stuff didn’t happen.

Ignore him. He's fishing for dirt & stirring re his complaint. But do let them know at work & keep a copy just in case.

This isn't normal and it's not acceptable. Tell your manager this customer needs to be dealt with by someone else as you feel uncomfortable.

Looking someone up on social media is probably the norm nowadays. I’ve done it loads of times. I wouldn’t contact them because I would see that as crossing the line.
I suppose you could try ignoring all social media requests, and any comments about social media could be responded by “please contact me through company emails /communication channels as the company like to record and monitor staff to ensure quality service”

Googling someone you have dealings with is totally normal.

What you then do with the information you find is totally different. OP's subsequent posts are much more illuminating. He is using what he has found to harass. That is not normal.

Yes, tell manager and ask for him to be reassigned., on the basis of the harassment.

Then look to see how much you have published and where. Decide how much of your cyberlife you want strangers to be able to see and consider your security settings accordingly.

If it's LinkedIn he's looking you up on for your job history, you can tighten the settings to barely show anything to those you're not connected with. And otherwise yes, speak to your manager, that is inappropriate contact from him.

I realise this is a bit old fashioned now, but I use my full name and my employer as part of facebook.

The odd 'people you may know' thing is ok, as is recruitment consultants stalking you in linked in.

Anything other than that is not on. Keep printouts and advise management

I work on the assumption that nothing is particularly private on the internet too.

Ignore him. Sounds like he wants dirt to back up a complaint and maybe get some money out of your company.

Block him (if you can), report him to your manager and have no further interaction with him outside your job.