AIBU to think ticketmaster are being totally unreasonable

[OhTheRoses]

And not just for taking 30 mins to answer the phone.

Have Hamilton tickets for next week. DD's treat before uni. I paid - in January.

I have asked if DH could go instead of me; taking credit card, id and marriage certificate. I have a significant reason for not going which I explained. The answer is no regardless of the reason in case we are touts. They will not even let me go to box office, collect tickets and send DH in instead of me.

This doesn't feel like good customer service and has left a bitter taste. I'd have expected a bit more flexibility.

@DesperateElf I think you can resell them back to Ticketmaster? I could be wrong, but when I went a couple of years ago, I'm pretty sure the Hamilton website stated that, so have a look.

I've just checked and you can change your tickets if you booked directly through the website, as I did. If you bought through Ticketmaster you have to adhere to their terms and conditions.