Who is BU? Us or the eBay seller?

[PeachMelba78]

My wife and I recently bought some Lego on eBay for our son’s birthday.
When it failed to arrive my wife chased it up and the seller gave us the tracking details, which stated they had tried to deliver and had left a card.
The courier then apparently tried again but didn’t tell us or leave a card, so eventually the Lego was sent back to the seller.
The seller then told us we would have to pay for Royal Mail delivery.... when we checked the original listing it stated that this was how he was sending it!
We decided that we were not confident in the seller as he had taken many days to respond each time and his messages had been quite rude, whereas my wife has been unstinting polite (I am not half as polite so she has been dealing with it!)
So yesterday morning we said not to resend and please refund.
In the meantime we ordered another set for our son.
This afternoon he messaged to say he has sent it!
My wife is in a panic, I think it will get sorted one way or another.
But who is BU? Or are we all?

Did you pay using PayPal? If eBay don't help with a refund you can always open a dispute with PayPal

Cleo yes we always use PayPal

When it failed to arrive my wife chased it up and the seller gave us the tracking details, which stated they had tried to deliver and had left a card.
The courier then apparently tried again but didn’t tell us or leave a card, so eventually the Lego was sent back to the seller.

right so the courier didnt bother with a card, or leave with a neighbour, not your problem they should have chosen a better delivery service - they didnt send via RM as they said they would

If it turns up, then file a claim via ebay/paypal as you have told him not to send it

Sock what if he says no?

he cant say no. ebay is always on the side of the buyer. im a business seller on ebay and this fact annoys me daily :). just open a case for a return and they will sort it. Explain it arrived late so is no longer required. Worst case you will be liable for the postage (however as i said, paypal will give it back to you under this new scheme they have going, its called "return shipping is on us" or something).

www.paypal.com/uk/smarthelp/article/what-is-paypal-'return-shipping-on-us'-and-how-do-i-activate-it-faq3544

just dont forget to get tracking on sending it back or he may claim he never received it back. and open it with ebay first so they know your plan to return it and they will govern it.