Possibly outing.
I am a landlord of a property I own in London (that I lived in years ago). Recently I arranged through my estate agent (who manage the property) for a new bathroom to be installed. I got two quotes from builders, both nearly identical, except one stated that he could move a bit of a wall back to be flush with the rest of wall and create a bit more space. (This bit of wall was like an L shape, with one part the height of the room and one part to waist height acting as a shelf). The difference in the two invoices was £1k.
I chose the more expensive one but first checked were they sure they could do this as I thought the full height part iwas part of the chimney breast and thus couldn't be moved. They assured me they could do it.
Anyway, they went ahead and did the bathroom and here is where it gets tricky. They were not able to do tbe work for the reasons above but we're able to remove a small bit of wall which went from waist height to floor (but couldn't touch the floor to ceiling bit) so did that instead. They did not contact me about this just went ahead. That now want me to pay the full invoice for the following reasons: I asked them to come back and do the following - change cheap white radiator to a towel radiator, paint one wall of bathroom a different courses and tile down the side of the sink. The total invoice is £6k and the bathroom is very simple with basic products. I have taken everything into consideration and offered £5.5k which I think covers the value of the work they could do plus the labour involved in painting the walls and changing the radiator. The small extra bit of tiling I believe should have been done on the first place. Am I being unreasonable?