Name changed for this as it's really outing and I think she's on here.
I have just got a cleaner. She comes fortnightly and has been twice and came round before starting to give a quote which she put in writing in a email. She is lovely and I've been out when she comes but I've got a few issues. She charges by the job not hourly and I pay £25 to clean my 3 bed house. I think she spends about an hour here for that and I'm starting to think she either under quoted or is just a bit slap dash. She is DBS checked and was quite formal about everything and has lots of great reviews on Facebook but I'm not happy. Both times she hasn't cleaned the kitchen sink and it's white so is really obvious, I also don't think she's hoovered the stairs and today she hasn't cleaned the downstairs sink or taps. She also hasn't cleaned the bath taps both times. This sounds silly but these are the things I said are my bug bear when she came round and she even said "I clean the spindles as well as the stairs when I go up and I'll get your taps shining" they're all new taps so it's not as if it's a tough job. How do I approach this without insulting her? Do I just give notice and find someone new? AIBU or expecting too much?!