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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To clean or not to clean

7 replies

CleanerIssues111 · 17/09/2018 13:27

Name changed for this as it's really outing and I think she's on here.

I have just got a cleaner. She comes fortnightly and has been twice and came round before starting to give a quote which she put in writing in a email. She is lovely and I've been out when she comes but I've got a few issues. She charges by the job not hourly and I pay £25 to clean my 3 bed house. I think she spends about an hour here for that and I'm starting to think she either under quoted or is just a bit slap dash. She is DBS checked and was quite formal about everything and has lots of great reviews on Facebook but I'm not happy. Both times she hasn't cleaned the kitchen sink and it's white so is really obvious, I also don't think she's hoovered the stairs and today she hasn't cleaned the downstairs sink or taps. She also hasn't cleaned the bath taps both times. This sounds silly but these are the things I said are my bug bear when she came round and she even said "I clean the spindles as well as the stairs when I go up and I'll get your taps shining" they're all new taps so it's not as if it's a tough job. How do I approach this without insulting her? Do I just give notice and find someone new? AIBU or expecting too much?!

OP posts:
Finfintytint · 17/09/2018 13:32

Can you leave her a list of jobs to be done?

CreativeMumma · 17/09/2018 13:35

If I want something in particular done usually text my cleaner in the morning to say please could you do xyz today. Maybe try that for next time.

CleanerIssues111 · 17/09/2018 13:55

But I have an email from her with the list of stuff she'll do every time and the sinks taps and hoovering everywhere is on there. If I say please do this and she is (but badly) she's going to be annoyed? Also should I need to ask for a list that she compiled and agreed with me with the price?

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CleanerIssues111 · 17/09/2018 13:59

I must add I appreciate this is a massive first world problem but £50 per month is a lot to us and I want my money's worth. But I also have social problems and often say the wrong thing so I really don't want to piss her off.

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SunnySomer · 17/09/2018 14:06

Are cleaners hard to come by where you live? If what she’s doing isn’t good enough (and clearly it isn’t) you need to tell her. Prepare for her to be huffy/defensive.
Think about whether you want to retain her (but cleaning properly) or whether you want someone else to do the job. And then either say “ I need you to do xyz in future” or say “I’m sorry this isn’t working”.

SunnySomer · 17/09/2018 14:08

(Just realised I didn’t answer. It is not expecting too much, expecting a cleaner to clean)

CleanerIssues111 · 17/09/2018 17:53

I've decided to give notice and let her go. I don't want to have to tell someone how to do their job. There's loads of cleaners nearby so won't be a problem finding someone else. Now how to word the email 🙈

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